My Vodafone app - Sorry, we're experiencing a few technical difficulties

[gparris2]

Hi,

I recently downloaded the update for My Videophone on my iPhone 4. It worked for a few weeks and then it suddenly was unable to find my account details. Now all I get is the message “We’re having a bit of trouble” with a speech bubble saying “Sorry, were experiencing a few technical difficulties at the me moment so we can’t display your usage or account information. We’ll get this sorted as soon as possible – please try later”. After a few weeks I was still getting the same problem so I called customer services. They deleted my account for me twice in each case saying I had to re-register online. I also deleted the app and reloaded it several times. Its still not working and is still displaying the same message. Anyone got any ideas?

Ps I have wifi off as it requires connection to 3g to get account details.

Please see screenshot below

[Retired-Laura]

Hi @sevendream1ify

We’ll need to check the settings on your account to see if there’s an issue with the app working for you.

Get in touch with our Live help team.

Cheers,

Laura