New Sure Signal.. Still wont work

[sam1newbold]

Hello there Iam beginging to think that this will never work again.

Iam now on our second sure signal (V3) as the first one stopped working. It has been months since this worked and neither myself or my partner can get a signal within the house apart from two places that are 1foot square, hardly ideal.

Vodafone customer service is almost impossible as thier work from their end has resulted in nothing.

Our ISP is karoo and we have the TG582n router. I have opened up the ports and tried everything, all we get is a flashing red power light.

[sam1newbold]

94.72.228.178

Ip address is: 94.72.228.178

Tracert as follows:

1    75 ms    98 ms    99 ms  dsldevice.lan [192.168.1.254]
2     7 ms     7 ms     6 ms  10.55.200.34
3    51 ms    54 ms    58 ms  10.55.201.85
4     9 ms     8 ms    18 ms  10.55.201.205
5    17 ms    16 ms    16 ms  LNDGW2.arcor-ip.net [195.66.224.124]
6    19 ms    22 ms    23 ms  85.205.116.2
7     *        *        *     Request timed out.
8     *        *        *     Request timed out.
9     *        *        *     Request timed out.
0     *        *        *     Request timed out.
1     *        *        *     Request timed out.
2     *        *        *     Request timed out.
3     *        *        *     Request timed out.
4

[sam1newbold]

Anyone ??

[Retired-PaulE]

Hi sam1newbold, 

A flashing red light means your Sure Signal can't establish a connection over the internet.

Whilst your traceroute looks fine, I need a little more detail from you to investigate.

Your speed test results from here.

Your ping test results from here.

Your Sure Signal serial number:

This will help us get the quickest possible resolution for you.

Thanks

Paul

[sam1newbold]

Thanks for the reply

Your speed test results 10.13 DL   0.88 UL

Your ping test results 18ms

Your Sure Signal serial number: 40123301513

[Jenny]

Hi sam1newbold,

Thanks for getting back to us.

I’ve res-synced your Sure Signal today so please complete this process by performing a factory reset as follows

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

Thanks,

Jenny 

[sam1newbold]

Hello there

Ive tried everything you suggested but still no luck

Sam

[sam1newbold]

Just to recap

Flashing power light

Amber service and user light

[MartinBaines67]

Sorry to butt in on another thread but this looks exactly like the issue I am having. Been working for ages then stops in the same failure mode. Eventually get a new VSS3 has exactly same symptoms as here. Smells like something systemic going on to me.

I've had no reply yet to my message here:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Old-VSS1-stopped-working-new-VSS3-not-working-ei...

so I too would appreciate some input from Vodafone.

[Sukhi]

Hi sam1newbold

Thank for coming back to us.

Can you test the Sure Signal with a different connection? Are you able to take it around to a friends house and see if the same thing happens.

MartineBaines67 – So that we do not duplicate posts, a member of the team will come along to help on your thread shortly.

Thanks

Sukhi