New sim - resync please

[charlesr]

Resync for my new sim please?

Cheers support crew! 40114614023

Much appreciated.

(left my phone on the roof of the car - what an eeedjit)

[Retired-Simon · Accepted solution]

Hi charlesr

Eeek! Schoolboy error

I've performed a resync for you now. To complete the process your Sure Signal will require a factory reset as follows:

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

If you're still experiencing difficulty connecting then please let us know.

Thanks

Simon