I renewed my contract for 24 months in the Metro centre Vodafone store on 13th September 2014. I ordered the iPhone 6 plus 64gb space grey handset on the £53.50 per month price plan. The Vodafone employee said that I could collect the handset on Friday 19th September at any time. Subsequently I made a 66 mile round trip to collect the phone on Friday 19.09.14 only to be greeted by a rude employee (the store manager) who was extremely poor at customer service. He told me that I should have been told that I would receive a call saying the handset was in store. However, this wasn't what I had been told the week before when I ordered it. They had lied to me and misled me.
-I spent several hours on the phone that weekend to their customer service team who were equally as poor at giving good customer service. They were unable to resolve my frustration. I am yet to receive a call back from the Metro centre store despite numerous voicemails. I have been on the £53.50 price plan since 13.09.14 but am yet to receive the handset. This is disgraceful.
-Also I was supposed to be on the Vodafone employee discount scheme yet this does not appear on my price plan.
-To make matters worse, I was told by customer services on Monday 22.09.14 that I had to go back to the store regarding my order. Adam, the assistant manager of the store, told me that he couldn't find my order and thus I had to go to the back of the queue for the iPhone 6! This would take at least 6 weeks to resolve. I am out of pocket by £20 in petrol and wasted hours upon hours in phone calls and travel time.
-On Monday 22.9.14 whilst I was in the store i contacted Vodafone upgrades and they reordered me the handset. However I found out a few days later that no order had been placed! A new order then had to be placed.
-I spoke to Phumile in Vodafone customer complaints who promised to give me unlimited data for 6 months but the next day another person contacted me to say I could not have that offer as it was a mistake.
- Then on Friday 26.9.14 after having just placed the order for the 4th time I received this text message from Vodafone:
"Just to let you know, your recent order's been cancelled. We've not taken any payment for your order." I waited in hold to speak to vodafone about this and was told s manager would phone me back. To date I am still waiting.
-In summary, I am a premium Vodafone customer who has been on a red xl package for 2 years and have renewed my contract for a further two years guaranteeing them at least £1500 of business. They have treated me very poorly and have merely credited my account with 1 months free line rental. They have caused me huge inconvenience and this hasn't helped the anxiety and depression I am currently on the sick for. They have wasted my time and money on have to travel to the store and ruined my weekends as I have spent large parts of it on the phone to them without any resolution. The phone is now out of stock and i am paying £10 per month on the new price plan with no idea when the handset will arrive. Shocking Vodafone!
