No Network Coverage

[Kenny5]

Post Title: 'First half of post code - Area' e.g. KW14

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

2 miles

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

NA

3) Does the issue occur if you try your SIM card in a different phone?

YES

4) What errors are seen or heard when the issue occurs?

emergency calls only

5) Does this happen on 2G, 3G, 4G or all?

dont have all 3 or 4 g coverage

6) When did you first notice this issue?

3 days this week 2 days last week

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

permanent

[Kenny5]

phoned returns team to cancel our 5 contracts thanks , will you send me a survey to complete?

[Jenny]

@Kenny5 - I’m sorry to hear this.

Surveys are usually sent, following a phone conversation with us.

If you change your mind and would like us to check things in the area, please get back to us with your full postcode.

[Kenny5]

Your serive has been totally woeful today. My familly and i have been customers for 18 years and have 5 contracts with you. Due to the way i have been treated we have cancelled and i have lodged a formal complaint with customer relations, however as you clearly care nothing for me i dont expect much.