I spoke too soon in my last thread when I said the new phone was working fine... it actually had an intermittent microphone fault that swamped the input with loud crackling. This seems to be one of the more common problems with the recent One series phones.
I've now got a replacement from Vodafone, which - so far - is working fine.
A quick heads-up to anyone else with this kind of problem on a new purchase or upgrade - Vodafone have a direct replacement service where a replacement is couriered out and the fauly phone is collected at the same time. If VF central don't have any new phones of the same model in stock, they can't do this (as I discovered), but another possibility is an in-store exchange, where you exchange the faulty phone for a new one from the store's stock. This is where I got lucky - my local VF store had one in stock even though VF central didn't.
Bear in mind that for these exchanges, VF want the faulty phone with all the bits and pieces that come in the box; the phone alone isn't sufficient - at least that's what VF Canterbury wanted before they'd authorise the exchange.
So keep the box and all the bits that come with it until you're certain your new phone is working properly.
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