Outage in Colchester CO3

[SimonWilding]

Since about 8am today connection has been intermittently lost and when connected max speed is 0.08Mbps.

I've restarted and reset router with no joy. Any known issues in this area?

[TJ]

@SimonWilding Oh no, that's not good to hear 😞

The best team to contact would be our Broadband team, you can reach them via Live Chat or over the phone on 08080 034 515.

They'll be able to give you the most up to date information on anything that could be occurring in your area and run through diagnostics on your line, to rule out any other problems.

Please keep us updated and let us know how you get on.

[SimonWilding · Accepted solution]

Thanks @TJ spent 45mins on hold with no joy, I guess lots of people were having problems. Anyway I did another reset at about 1pm and it's now fine.