PH26 - Dava no service

[Zobles80]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? 

Yes just one location, a signal is reached 6 miles away from home

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on theCommunity, add it to your profile here.

PH26 3PU

3) Does the issue occur if you try your SIM card in a different phone?

 Yes

4) What errors are seen or heard when the issue occurs?

No service at all on 3 vodafone mobile phones. Signal checker has been showing planned maintenance in the area however still no service now that the planned maintenance is apparently complete

5) Does this happen on 2G, 3G, 4G or all?

All

6) When did you first notice this issue?

 Approx 8 days ago

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent

[Jenny]

@Zobles80 - It looks like your local site (6395) may be having a few issues at the moment.

So we can look into this further, I’ve sent you a private message with instructions on how to get in touch.

[Zobles80]

Thanks, ive completed the report

[Alex]

@Zobles80 I've replied to your latest email. :smileyhappy:

[Zobles80]

Hi

Loss of all services again. Two vodafone mobiles showing full  signal but Emergency calls only. Tues  6th june @ 14:00

No unexpected issues or planned maintenance on vodafone signal checker. 

[Jenny]

@Zobles80 – I’m sorry to hear you’re having problems again.

If you can reply to Alex’s email with the examples he mentioned, we’ll be able to investigate this further.