PL20 Meavy

[Tom69]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

 The whole village and surrounding area are affected

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

 PL20 6PJ

3) Does the issue occur if you try your SIM card in a different phone?

 YES

4) What errors are seen or heard when the issue occurs?

 NOT REGISTERED TO NETWORK

EMERGENCY CALLS ONLY

NO SIGNAL 

5) Does this happen on 2G, 3G, 4G or all?

   ALL

6) When did you first notice this issue?

 FIRST NOTICED AFTER RECENT NETWORK UPGRADE. WITHIN LAST 3 MONTHS

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs

ALL THE TIME

[John]

@Tom69 We still haven't received your email.

Please try the following steps:

- Clear your cache and cookies on the device you're using.

- Try a different device or send your email using a different web browser.

- Try an alternative email address.

- Manually type your email address into the box when prompted, rather than copy and paste and also include the routing code.

- Ensure your message is under 2500 characters. 

After trying this, please follow the steps provided in the private message by @Alex 

I apologise for any inconvenience this may have caused.

[Tom69]

I have now submitted these details for the third time (on a different computer)

Every time I've done this I have a conformation screen telling me my message is sent.

so if you are not recieving them where are they going?

[John]

@Tom69 As you're experiencing issues with our email form, please check your private message inbox for further instructions 

[Tom69]

Thanks John,

that seems to have worked. (Only took a week) ☺

I have had a conformation email back. 

🤞

[John]

@Tom69 Thanks Tom 🙂
We've received your email, a member of our Network team will be in touch.