'Pay monthly', but next bill / allowance renewal showing as December - where'd November go?

[JayGo]

Hi,

I'm with Vodafone on a pay monthly basis. Yesterday, when I checked the My Vodafone app, I noted that it stated my allowances for my package were to renew in 55 days time - and that my current charges were for '8 Oct 2016 to 7 Dec 2016'. For some reason, November has been completed missed out.

I've checked this morning, and this is still the case (see attached screenshot). I've also checked the website, and this too (under Bills and Payments > Current Charges) shows my current billing period as ending on the 8th December. A screenshot of this is also attached.

I have tried talking to some via livechat about this, and was told the following:

Me: Why would it be showing as the next billing period ending in December? What happened to November?
Gaurav: Yep I just noticed

Gaurav: Let me rectify it for you -

Gaurav: It seems like system issue and will rectify it for you

Gaurav: Thanks for your time

Gaurav: I have put on the request and the next bill will be Nov 2016

Me: Okay. When will the information begin to show correctly on the website / My Vodafone app?
Gaurav: In 24 hours it will reflect it as the correct dates / Information

I have also noticed there are others reporting a similar issue on Twitter within the last couple of days:

https://twitter.com/MelissaKHorsman/status/787019870005239809

https://twitter.com/aloasp/status/786861188936269824

https://twitter.com/bristolgooner21/status/786978333795946496

Are there issues at Vodafones end as regards this matter? When will the problem be fixed?

[BandOfBrothers]

Hi,

My suggestion would be to call Customer services on 191. 

[euros44]

Mine is the same - I called customer service earlier and they said it would need to be escalated to a 'super user' to fix and they would call me back within two hours.... needless to say they did not and it is still the same. Sort of good to know it is not just me! Says my next bill is 5th Dec and I have 50 days left on this months allowance!

[Retired-Sarah_L]

Hi @JayGo and @euros44, 

I've sent you both a private message with details on how our team can get this looked into for you. 

Thanks, 

Sarah

[JayGo]

I have also submitted the form, and hope to hear from you soon.

I also think it's worth noting there's more people on Twitter showing up with the same or similar issue in the past 48hrs...

https://twitter.com/aloasp/status/786861188936269824

https://twitter.com/bristolgooner21/status/786978333795946496

https://twitter.com/DanielHeselden/status/787241922415001600

https://twitter.com/euros44/status/787379853825835010

https://twitter.com/jpovey174/status/787277529845555200

https://twitter.com/lstaffordsmith/status/787301266699481089

https://twitter.com/LucyLouJane/status/787292151981961218

https://twitter.com/MelissaKHorsman/status/787296485742370816

https://twitter.com/missbecka_xo/status/787634605981597696

Also, this is what I told during a second conversation on live chat yesterday evening:

Geeta: Let me share some information.

Geeta: There is some error and the wrong date is showing on account.

Geeta: Please ignore that and please be assured that your will get generated on the same date that you had before.

Geeta: This is just an error which all customers are facing.

Me: Okay, is it known when the dates etc will display correctly?
Geeta: Yes, that is absolutely right.

Geeta: This is a known issue to every customer.

Geeta: We got this update yesterday only.

Geeta: Please do not worry and ignore that and be assured that your bill generation date will be same as before.

Me: Okay, but my question was - is it known when the issue with the display of the date will be resolved, and when it will appear correctly within the app?
Geeta: Yes, everything will get rectified within a sort period of time.

Me: Okay, thank you.
Geeta: The details on App gets updated in every 12 hours.

Geeta: So you will be able to see the correct dates after some time.

Geeta: But please ignore it for as of now,

Geeta: Please be assured that nothing will change on your account without your permission.

[Retired-Sarah_L]

Our team will be in touch as quickly as possible, @JayGo and thank you for providing further evidence

@euros44,thanks for updating the thread too. 

Sarah

[euros44]

Just looked at my account this morning and the billing period is now showing to November, so looks like something has changed overnight - not sure what happened to the payment VF claimed I owed (and made) at the weekend even though my bill was fully settled by DD last week, and there's still some charges on there I can't make sense of, but we seem to be moving in the right direction.

[euros44]

Thanks Sarah - I've completed the form and got my reference back - I do hope you can help as I really can't make head nor tail of my account just now!

Cheers, Glenn