Payg smart ultra 6 warrenty

[Dizzyd1986]

Hi I have a Vodafone smart ultra 6 phone brought from vodafone on payg. It's now created a fault where the middle button won't work

It was brought in august 2015 but I understand these have 24 month warranty so I have read on here. I visited Vodafone store this morning and they assured me it was only 12 months even tho I stated it was on eforum its 24 months, so I ring customer help line and they also state it's 12 month and want me to pay to have it fixed. They both insist its 12 months for payg and 24 for contract, so I seem to be banging my head against a brick wall ouchhhh. 

Warranty and insurance

How do I make a claim under Vodafone Covered?

When I buy a device from Vodafone, how long does the warranty last?

Except for Apple products, all devices come with our standard 24-month warranty. If you’re a Pay monthly or Business customer, this applies whatever the length or type of your contract. If you’re a Pay as you go customer, your warranty starts on the day you buy your device.

You also get a 12-month warranty on all the accessories that are in the box when you buy your device.

Read this also but still insist its 12 months for payg

Hopefully someone can confirm my rights thanks in advanced

[Alex]

@Brettw I'm sorry to hear that - from our page here:

- Except for Apple products, all devices come with a standard 24-month manufacturer's warranty.

- If you’re a Pay as you go customer, your warranty starts on the day you buy your device.

I've fed your comments back to our store. 

[thesoupdragon]

The Team work on a strictly first come first served basis, but I can assure you that all posts are logged to be answered.

As Lee mentioned, it should be "asap"... 😉