Personal Hotspot

[Bobbyd21]

My personal hotspot is unavailable - there is no icon to activate it when i go into settings. When i go into mobile data in settings there is a 'setup personal hotspot' option but it just takes me to the Vodafone help site. How do I fix this?

[BandOfBrothers]

May I ask are you Pay Monthly or Payg ? I ask as this feature is only available to Pay Monthly. 

If you are then try a reset by ->

On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.

If this does not help please speak to Customer service on 191 or Live Chat from a computer. 

[Bobbyd21]

Thanks for your reply.

I pay monthly.

Tried reset as suggested and still not available.

[BandOfBrothers]

You're welcome. 

Please then ring 191 or use Live Chat and they should be able to get this sorted for you.