Please resynch surestart box

[xyzcharliechoo]

Hi

Our surestart v1 box is no longer working. Only the top power light is on. I have done the recommended power down and reset to no avail. and also reset router. Serial number is 21230520278. It is connected to a BT home hub 4. We have no problems with WiFi connections.

Please can you send a resynch from your end.

Many thanks

Charlie

[Sukhi]

Hi xyzcharliechoo

In that case the next step would be a repair. See ways to arrange this here.

Thanks

Sukhi