Problem with VSS3 and TP-Link Archer VR900

[stuarthatto]

My VSS3 no longer connects after I replaced my Billion router with a TP-Link Archer VR900.

The page showing the light symptoms appears to not exist any longer. http://forum.vodafone.co.uk/t5/Archive/Version-3-VSS-Lights-Power-flashing-Internet-off-In-Service/t...

Can anyone help? Anyone using a VSS3 successfully on a VR900?

The VSS has a reserved IP address, it is pingable even in the state above. The VSS is also the DMZ host on the router and my firewall is currently turned off (during troubleshooting)

Please help,

Stuart

[drey_p]

Hi there

Please go through the Sure Signal Troubleshooting thread and click on the Issue not listed option.  That will provide you with additional troubleshooting and information you need to post back here for the eForum Team to look into.

[stuarthatto]

just did - but what do the lights mean?

[drey_p]

I seem to recall that it indicates that the device hasn't been able to authenticate on Vodafone's network.

[stuarthatto]

so how do I proceed?

I have no ports forwarded, I didnt on my previous router either, and that one worked...

[drey_p]

One of the eForum Team will be along as soon as they can to look into this further. 

[stuarthatto]

realising the link isnt available it might be helpful to tell the lights.

Power Flashing, Internet Off, In Service Solid Yellow, In Use Solid Yellow

Your speed test results: 37.05Mb/s Down, 9.53Mb/s Up

Your external IP address: 81.136.222.41

Your Sure Signal serial number: 40123659241

The results of a traceroute.

Stuarts-MacBook-Pro-2:~ stuarthatto$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1  192.168.0.1 (192.168.0.1)  3.530 ms  0.522 ms  0.533 ms

2  host81-139-224-1.in-addr.btopenworld.com (81.139.224.1)  13.743 ms  13.433 ms  14.529 ms

3  213.120.182.141 (213.120.182.141)  14.140 ms  16.416 ms  13.747 ms

4  213.120.161.82 (213.120.161.82)  14.746 ms  17.681 ms  14.947 ms

5  31.55.164.67 (31.55.164.67)  14.679 ms  14.762 ms  15.523 ms

6  31.55.164.107 (31.55.164.107)  14.727 ms  14.805 ms  15.145 ms

7  acc1-10gige-0-2-0-7.bm.21cn-ipp.bt.net (109.159.248.110)  14.108 ms

    109.159.248.95 (109.159.248.95)  15.261 ms

    109.159.248.81 (109.159.248.81)  14.703 ms

8  core2-te0-3-0-15.ealing.ukcore.bt.net (109.159.248.158)  20.147 ms

    core1-te0-13-0-4.ealing.ukcore.bt.net (109.159.248.8)  23.059 ms

    core2-te0-3-0-3.ealing.ukcore.bt.net (109.159.248.150)  19.229 ms

9  peer1-xe0-0-0.telehouse.ukcore.bt.net (109.159.254.96)  21.783 ms

    peer1-xe11-0-0.telehouse.ukcore.bt.net (109.159.254.124)  18.373 ms

    peer1-xe2-1-0.telehouse.ukcore.bt.net (109.159.254.136)  20.754 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  20.729 ms  22.562 ms  24.783 ms

11  85.205.0.86 (85.205.0.86)  21.246 ms  20.667 ms  21.610 ms

12  * * *

[stuarthatto]

any help? please..

[grolschuk]

I have a feeling that the VR900's ability to create and terminate VPN connections may be getting in the way.

Are there any options in/around the Advanced -> Network that allow you to either turn the IPSEC VPN service off, or enable passthrough?

[stuarthatto]

IPSec VPNs arent created - but there is no option at least in the GUI to turn off IPSec.

The Billion also had IPSec capability which was not configured either - in both routers I have just put the VSS in as the DMZ host - Billion works, Archer not.

Thanks for your reply,

Stuart