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13-08-2013 08:09 PM
18-08-2014 12:46 AM
"You must be able to register this device without having a phone. It's common sense! Has nobody at Vodafone realised this?"
I entirely agree. All I want to do is check my data account to make sure that I don't run out and have to top up unexpectedly. But I have now made 5 or 6 calls to people, most of whom simply don't grasp the problem. One of them has already suggested I swap my SIM card on my mobile phone. End result of that was that I lost all the contacts on my mobile phone and it still didn't work!
The latest "advice" is that I should press the envelope icon on the screen to get my password code displayed. Well I pressed and pressed but not only was there no result, but there is simply no sensation of a contact being made - unlike the On/Off button, for instance. They have tried to tell me that it's a system fault and an engineer will sort it out within 3-5 working days.
All this is an utterly ridiculous waste of time for a very simple request.
Why can't Vodafone simply send my password to my email address? They just did that to enable me to join the forum? Barmy!!!!!
18-08-2014 01:36 PM
Hi PedroK,
So that we can look into this further, take a look here for how to get in touch.
We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact us page.
Thanks,
Matt B