Ras Error 619

[leebat54]

Have been working on a RAS error 619 for several weeks now for my son’s laptop.

Have checked on vodafone/forum and looked at all the possible errors and corrections and duly applied them. No luck. Have uninstalled and reinstalled. No luck. Have uninstalled and using regedit deleted everything connected to vmc and vodafone. Reinstalled and no luck. He has vmc lite which does not have a profiles setting under settings. The laptop can connect through my router using Ethernet with no problem. The problem is the vodafone dongle. It worked for three weeks with no trouble than it stopped on 27 October.

[Retired-Dave]

Hi Leebat54, welcome to the eForum.

From what you've said, there are still a couple of options which we can check that may lead to a simple resolution here. You've certainly done the right thing with trying the uninstalls, including the registry records, as this is the first step we'd have tried.

One likely culprit with a "619" would be the ports. If these are left as those selected by default but then another application or connection claims the same ones then this would prevent the connection working. Most applications, including VMC, will default to lower numbers, so it's best to set these to a higher number:

- Select Control Panel > System > Device manager
- Select Modems and locate the dongle
- Highlight the modem, right click and select Propeties > Advanced > Advanced port settings
- Set COM port to a high number, for example something around 240
- Close this window and go back to Device Manager
- Select Ports (COM + LPT) and check for the dongle (look for any Huawei reference)
- Highlight the modem, right click and select Propeties > Port Settings > Advanced port settings
- Set COM port to a different high number (to avoid conflict with the first setting)
- Reboot the computer
- Check device manager again to ensure listed under CD ROM drives (as USB Mass Storage device), Ports, Modems and USB controllers

If this doesn't resolve the issue, can you also confirm for me a few other things for me?

- What lights are showing on the dongle when it tries to connect?

- If you move the mouse over the items in the laptop toolbar's sandbox, does any icon make reference to using a mass storage device you cannot find? If yes, this may mean that something has misidentified and co-opted the dongle, so you'll need to disconnect that connection to free the device up again.

- When you load VMC, check what connections the dongle can "see" before trying to connect. Remove any connections which are not the required Vodafone connection (whether 2G or 3G depending on your location's signal and then manually set the device to connect to this one.

Get back to us and let us know how you get on. For other queries, you may also find our Mobile Broadband help centre useful as a source of information on frequent queries.

DaveN

eForum Team

[jimboisit]

i have the same prob and i changed the port from 4 to 201 but same prob

[Retired-Jon_V]

Hi Jimboisit,

Please confirm for us what make and model of modem you're using, whether you're on Pay-as-you-Go or Contract, and the exact nature of the error you're getting? Please be sure to include full details of the error messages, which version of Vodafone Mobile Connect you're using, with which Operating System on your computer, and what you've currently tried in order to resolve the issue

Thanks in advance!

Jon

eForum Team

[dominicraf]

I am having the same problem - see attached image. I have Vodafone Mobile Connect 9.4.6.20529 on Windows 7 Ultimate with the Vodafone dongle K3565 (Huawei). I had a different problem and had to enable lots of services that were previously running, including Secure Socket Tunneling Protocol Service, so I got past that problem and now hit this one. I have tried the steps suggested here - I am now using COM ports 238 + 240, and I can successfully check the credit on the sim (I am on PAYG), but I cannot connect.

All help gratefully received

Dominic

[Retired-Jon_V]

Hi Dominic,

You will need to go to Manage Connections, and create a new custom connection. Select the APN tab, and enter the following information, depending on your price plan.

If you are using a 1GB Pay-as-you-Go tariff:

APN: pp.internet
Username: web
Password: web

If you are using the 3GB Pay-as-you-Go tariff:

APN: ppbundle.internet
Username: web
Password: web

If you are using a standard Pay-as-you-Go Voice SIM:

APN: pp.vodafone.co.uk
Username: web
Password: web

Save the connect, make sure this is your default connection, and then try again. Let me know if that fixes it for you

Jon

eForum Team

[returnButton]

Hi Jon, thanks for posting the APN info..I too am receiving a 619.

I am on the 1GB option so I have switched the account type to be "prepay", but when I look at "diagnostics" this seems to have set the APN to be ppbundle.internet instead of pp.internet

Is there a way I can manually change the APN? Under "account type" I can only choose "prepay" or "contract".

My software version is 10.0.201.23143

thank you

[Retired-Wayne]

Hi returnButton

Thanks for your post here and for letting us know you are having problems with this.

You can download the latest version of the software from our website. You will then be able to add your own APN with the details supplied above.

You'll find it over here - Vodafone Mobile Connect

Please let me know how you get on and if you have any more questions we'll be more than happy to help you further

Thanks

Wayne

eForum Team