Re-Sync please

[kkent]

Please can you resync at server end - had power outage the other day and tried a couple of resets with no luck:

Speed test:

74 Down

16 Up

Ping Test:

34ms Ping

3ms Jitter

External IP address:

109.147.236.3
 

Sure Signal serial number:

 21196753533

Thanks.

Kevin

[Retired-Wayne]

Hi kkent,

Can you try a complete factory reset for me please?

*          Hold down the reset button until all the lights show/flash (about 30 seconds)

*          Keeping the reset button held down, remove both the Ethernet cable and power lead

*          Re-insert the power lead

*          Once all the lights display, release the reset button

*          Re-insert the Ethernet cable.

*          The Sure Signal will come online in around one hour

Thanks

Wayne

[kkent]

Thanks Wayne. Have carried that out but still same  issue. lights 1, 2 & 4 are lit.

I have three phones registered to it and none of them are connecting. Occasionally there appears to be a connection but then it drops again within seconds.

Kevin

[Retired-Andy]

Hi Kevin,

Your Sure Signal is running an older version of firmware.

I’ve requested that the latest version be pushed out to you.

This process can take up to 24 hours so, during that time, don’t unplug or reset your device.

Thanks,

Andy

[kkent]

Thank you. All working OK now.

Kevin