ReSync

[AlbieP]

Good Morning

I changed my phone a week ago to an iPhone 5s and since then cannot get a signal. I have tried a factory reset etc. Please could you check my device and resync if neccessary. Ser no 21224639001. Many thanks

[Retired-Dave]

Hi AlbieP,

I've resynched the Sure Signal, so give it another reset:

• Unplug the Ethernet Sure Signal.
• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• Plug the cable back in.
• The Sure Signal will come online in around 1 hour.

If you got a new SIM card with the new phone, you may also need to remove and re-add that number from the Sure Signal. If it's the "owner" number, you'll need to switch ownership to another one whilst you do this.

Dave

[AlbieP]

I have done the factory reset, all lights are showing correctly, still no signal for my phone. I did get a new sim with my phone, however I cannot do the change ownership thing as no-one else at home has a Vodafone number to swap it with. Is there anything that can be done at your end. I need my phone for work so this is getting to be quite a problem now.

[AlbieP · Accepted solution]

It is now working. I de-registered it and then registered it again - all sorted.

[Retired-James]

Hi AlbieP,

Thanks for the update.

I’m glad it's working again.

James