Ask
Reply
Solution
19-01-2018 11:03 AM
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
WIthin 100m of my home where normally I have a signal. Suspect the whole area has no signal
2) What is the full postcode
SA65 9TX
3) Does the issue occur if you try your SIM card in a different phone?
Have 3 mobiles with vodafone sims and none of them are getting a signal
4) What errors are seen or heard when the issue occurs?
No signal on phones/phones not registering on network
5) Does this happen on 2G, 3G, 4G or all?
3g haven't test others
6) When did you first notice this issue?
Yesterday (18/1/18
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
Currently permanent
Clealry service checker reports no issues.....it never does.
22-01-2018 01:56 PM
@IanMuir44 Thanks for posting on the Community
I've taken a closer look into your signal and can see you're in a low coverage area for 2G and 3G.
4G is currently not available in your area.
You can take a look at this using our Network Status Checker.
It may be worth checking out our Sure Signal devices. A Vodafone Sure Signal creates a 3G signal - ideal if you live where it's difficult to get good reception.
Another alternative option is Wi-Fi Calling. Wi-Fi Calling lets you make calls anywhere you have Wi-Fi, even when there’s no mobile signal. Just use your phone as normal – the person you’re calling doesn’t even need to have Wi-Fi Calling.
If there's anything we can help you with, please don't hesitate to get in touch.