SS V2 - System Light and Phone flashing continually.

[welsh_sponger]

Dear Support, 

My SureSignal V2 has the system and phone light flashing.

I recieved a email from Vodafone 2 weeks ago telling me that suresignal will be deactivated after not being used. We have been using it fine up till this point.

We changed broadband providers a few weeks before, maybe that has casued an issue?

Anyway, I re-registeterd the sure signal, and its status shows as active.

Ive reset the device, rebooted the broadband router, but still the same symptons after over 72 hours.

Many thanks
Ben

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[welsh_sponger]

Thanks Matt,

Your speed test results - 2.6mbps

Your ping test results - Ping 22ms, Jitter 4ms

Your external IP address - 95.150.101.1

The results of a traceroute.

 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     3 ms     1 ms     1 ms  192.168.1.1
  2   139 ms    11 ms    11 ms  213.1.113.40
  3    13 ms    11 ms    10 ms  213.1.118.174
  4    17 ms    15 ms    17 ms  213.1.78.14
  5    24 ms    17 ms    17 ms  87.237.20.136
  6    19 ms    17 ms    18 ms  87.237.20.32
  7    23 ms    25 ms    20 ms  80.150.170.153
  8    31 ms    32 ms    36 ms  87.190.232.58
  9    31 ms    78 ms    36 ms  ae22-xcr1.lns.cw.net [195.2.30.61]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Your Sure Signal serial number:  40112004581

[Retired-Ian_]

Hi welsh_sponger,

Your IP address is fine.

The Sure Signal hasn't made contact with our servers since 28 August.

Please try a different Ethernet cable.

Also, manually configure your router to allow port-forwarding. 

You can find out how to do that here.

Thanks,

Ian

[welsh_sponger]

Hi Ian,

I setup the port forwarding and also tried a different router, but no joy.

I talked to my ISP last night who said maybe the line was noisy, and so i have replaced the filter.

Any contact made by my sure signal at your end please?

Thanks
Ben

[Retired-Ian_]

Hi welsh_sponger,

I can see that your Sure Signal contacted the server yesterday afternoon.

If you're still having issues, please deregister your Sure Signal. 

You can find out how to do that here.

Once you've done that, please register it once again.

Thanks,

Ian

[welsh_sponger]

HI Ian,

Any more contact from my box?

I deregistered and reregisted, but still flashing away

Thanks
Ben

[Retired-Ian_]

Hi Ben,

It still hasn't made contact, but thanks for trying.

I recommend trying the Sure Signal at a different address, with a different ISP,

Thanks,

Ian

[welsh_sponger]

Hi Ian,

I'm not sure on the solution, but its now working.

I took the SureSignal to another location but it still didnt work.

I then went back and did all the troublshooting recommendations again, and then reset the router.

Now it is working.

Thanks
Ben