SS3 and BT infinity

[prslimited]

After reading the pages of failed set ups can anyone help me with this.

I have assigned an ip to the SS by its mac address, I have placed the SS in a DMZ.

I am getting a red flashing power light, when I turn on the unit the globe flashes about 15 times, then the two lights on the right glow solid orange

I have checked with BT who say the required ports are not blocked. I have spent hours on the phone with VF who always say reset it and leave it for 6 hours. I notice that on the website the SS is showing as faulty and I cant access it to de register of manage it.

I am using an apple airport extreme router and the BT openreach VDSL modem (Not the Business Hub)

Here are the tests requested in other posts.

Speed Test 

75 down 15 up

IP is 81.133.115.169

SN is 401321297546

Trace Route

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 0.398 ms 0.296 ms 0.245 ms
2 host81-139-64-1.in-addr.btopenworld.com (81.139.64.1) 14.778 ms 14.762 ms 14.820 ms
3 213.120.178.141 (213.120.178.141) 17.795 ms 17.841 ms 17.413 ms
4 213.120.177.98 (213.120.177.98) 18.262 ms 18.442 ms 18.077 ms
5 217.41.168.45 (217.41.168.45) 15.628 ms 15.336 ms 15.294 ms
6 217.41.168.107 (217.41.168.107) 18.558 ms 18.754 ms 18.082 ms
7 acc1-10gige-0-7-0-5.l-far.21cn-ipp.bt.net (109.159.249.86) 18.314 ms
109.159.249.64 (109.159.249.64) 16.109 ms
acc1-10gige-0-0-0-6.l-far.21cn-ipp.bt.net (109.159.249.90) 15.935 ms
8 core2-te0-15-0-16.faraday.ukcore.bt.net (109.159.249.25) 23.988 ms
core1-te0-7-0-7.faraday.ukcore.bt.net (109.159.249.23) 22.120 ms
core2-te-0-15-0-15.faraday.ukcore.bt.net (109.159.249.21) 21.713 ms
9 peer1-xe8-1-0.telehouse.ukcore.bt.net (109.159.254.181) 18.342 ms
host213-121-193-109.ukcore.bt.net (213.121.193.109) 16.589 ms 16.165 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 19.210 ms 19.745 ms 20.032 ms
11 85.205.116.2 (85.205.116.2) 16.952 ms 17.341 ms 16.310 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *

[prslimited]

Our business is leaving Vodafone now and moving to o2.

They are also on 900mhz and give full strenth signal, proper support and ownership of issues.

I have the following network case open 

Case Reference - CS00014056620 - 852299 - AB and have had no update for 8 days

You need to sort out this bad signal and data issues as well as the Sure Signal because you wil NEVER retain customers after their contract expires if you dont.

Colin

Commercial Director DCom 

[Sukhi]

Hi prslimited

I'm sorry to see that you're leaving.

I've checked that reference and don't currently have an update for you.

Thanks

Sukhi