Hi, hoping the tech team can resolve this one. Last week after having worked perfectly since february 2013 my SS3 stopped working. I contacted VF support and had it re-sync'd. The unit appeared to restart fine with the correct light sequence but then stopped and repeated the sequence finally halting with the internet symbol solid orange. Contacted VF support and they sent a replacement unit. After several attempts I have white internet and ready symbols and full signal on my Galaxy S3. However, when I make a call the incoming speech gradually turns garbled and the call is terninated. This happens sometimes quickly after a few seconds, sometimes after a few minutes, but always the same thing happens and the call is terminated. All the lights on the SS then go out, the red "on" bar flashes. The unit then tries to reset itself, usually requiring to be reset manualy or switched on/off before it reconnects. VF Support advise the problem is caused by latency (ping) but my BB speed is reasonable-ish, ping is good, it has been stable for 6 months and nothing at my end has changed.
Unless BT has suddenly altered my router settings without telling (I don't believe they have) it's hard to believe this is an issue with the Home Hub 3 or the Infinity service. Happy to give BT hell if warranted but the evidence so far doesn't point that way.
PLEASE CAN YOU HELP FIX THIS - I work from home and completely rely on SS3/Vodafone for business calls.
SS3 Serial = 40132218526
Ping (www.wikihow.com) = 33ms
Ping Router = 1ms
Ping 212.183.133.177 = request timed out
tracert 212 183 133 177 = request timed out
Download = 7.7mbs (yeah, this really is Infinity!)
Upload = 1.1mbs
ISP = BT Infinity
Router = BT HH 3
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