I have just phoned the number on their home page and was told i had to speak to retentions, who then told me they could not accept the note 7 as a return as its being dealt with by those higher up in the company, so again vodafone customer service is spot on. (sarcasm inserted)
i will now be cancelling my contract with this company as they promise the earth and we recieve nothing, Firstly i am due a credit of £115 in total so instead of paying the credit they instead cut my daughters phone off saying there is £130 worth of data charges which by the way there is not, so they had to reconnect the phone and not a word of apology and guess what, still no sign of my credit and now i am paying for a phone i cant use, so i think its time to remove my association with this company. also i am cancelling my direct debit for this months payment as even with both phones payment they still owe me £17 lol
