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Solution

Sending MMS messages with an HTC One M8

veggieman
4: Newbie

‎16-09-2015 05:11 PM

Despite paying extra to be able to text photos with some of my texts, I have been totally unable to send any.

i am able to send photos attached to GMail emails and I can also send them to Facebook.

When I had a text chat with Vodafone customer services yesterday, they said that the latest photo, that I was trying to text, was too large at 2.10 MB. He stated that there was a limit of 350 KB per picture and that I should download it to my PC, change the size of it using a specialist website, upload it back to the phone and I would then be able to send it.

This sounds ludicrous but is it correct? Is this what other users have to do when taking photos on their HTC One M8? Why should I have to tinker with the photos and reduce the quality? 

How do people ever send videos attached to their texts? 

If there is a way to solve this problem, could someone please advise me. I am in my late 60s so please be gentle with me !

Thanks

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3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

‎16-09-2015 05:42 PM

Hi,

 

Their is a size limit to the file you can send via mms. 

 

This is is one of the reasons I use email or imessage (I use an iPhone) as their free and can send larger files. 

 

Are you able to send mms with smaller sized pictured added ? If not ask Customer service to Re Provision your Account for MMS. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

veggieman
4: Newbie
In response to BandOfBrothers

‎17-09-2015 08:10 AM

Thanks for the reply.

 

What do you mean by "Re Provision your Account" ?

 

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hrym
17: Community Champion
17: Community Champion
In response to veggieman

‎17-09-2015 03:19 PM - edited ‎17-09-2015 04:10 PM

Account provisioning is a thing that's done at network level to allow you to send MMS.   Even if it was previously enabled, it sometimes gets turned off during upgrades.   I'm really not sure why, though not everyone is aware that MMS costs extra, so I suppose making you ask for it confirms it's something you actually want.

 

Anyway, talk to Customer Services and ask them to check this.  They'll know what you mean.   You could also have a look at your online account (login button at the top of the page).   If you've been migrated to the new billing system, there's a whole host of bars and I think MMS is one of them.

 

I'm sure you're also aware that you need to be on mobile data and not wifi to send MMS.