Smart Ultra 6 USB "bug"

[DJNW]

If anyone else has had trouble connecting their device via USB - you might want to check the USB settings in Settings/Storage - when I checked mine, neither MTP nor PTP was selected.

Tick MTP and you should be good to go.

[didibididi]

Actually there is no USB Mass Storage option, just two other. Can you help with that?

[hrym]

That option would normally come up on the PC when you first connect the device.  I always choose Mass Storage (treats the device as an external drive) as it offers the greatest flexibility - all actions are initiated from the PC end.   You get the choice because Windows detects a camera and needs to know whether you want to have it transfer new content automatically.

[didibididi]

The problem is that the only options i get is MPT or PTP conection, i choose MTP but its detected like a cellphone and not an external drive. I want to recover some files because i reseted the phone and forgot to backup but i need to set USB MASS STORAGE so i can do that

[Retired-Wayne]

@didibididi

Have you tried this on another PC?

[borderhoppa]

Hi, My Smart Ultra 6 has recently upgraded to the latest operating system provided by Vodafone, since when I find that my Windows 10 PC fails to recognise the phone either in MTP or PTP mode (selection made on the drop-down screen as there is no such option to be found in the Settings/Storage & USB tab. Am I missing a driver somewhere? Do I need to re-download and instal Android 6.0.1?

Help please!

[Sukhi]

@borderhoppa

That's odd. I'd recommend removing and the reinstalling the update.

[borderhoppa]

Thanks Sukhi, a techie in Colchester Vodafone store today recommended using 'Developer Options/select USB configuration' in order to set MTP/PTP as USB config, but that hasn't worked either.

The message I get in PC Device Manager is "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" so I maybe need to find out how delete the current device configuration information and restart the instal process on the PC. 

In the meantime, can you give me a quick guide as to how to remove the Marshmallow update from my phone and then re-instal it? Thanks, Andy

Post script: Decided to attack the problem from the Windows angle and discovered the following Microsoft Answers thread:- > https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/solved-mtp-not-working-on-wind... <. For me, the important trick was to make sure that the Vodafone device was connected and showing in Device Manager with a yellow exclamation mark before you instal the generic MTP > .inf< file. Then it worked a treat and my Smart Ultra 6 is now re-connected via USB. Eureka! Self-help Rules!

[Becca_P]

@borderhoppa

Thanks for letting us know you've managed to resolve this issue

[amrmohallel]

Edit - Irrelevant answer. Got the problem wrong

[george79]

hello I would like to ask you something. just got the mobile are days that I have. I can not be in the mobile connection to the TV to see where I have a saved a video.