Hi,
My Sure Signal v3 device has worked perfectly for some time now. However for the past couple of weeks it loses the connection all the time. The router/modem is the current Sky Hub attached to their broadband service with no changes to the factory settings. There are no other problems on the broadband service.
The lights showing are Power - solid, Internet – white / slowly flashing, In Service - off, In Use - off.
I have reset both devices, changed the port the cable plugs into the router, changed the cable, changed the socket the SS is using all to no avail.
Sky Broadband
Download 37.63 Mbps
Upload 9.56Mbps
Ping 8ms
External IP Address: 151.229.16.227
Sure Signal serial number: 40133464350
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 9 ms 8 ms 8 ms ip-89-200-131-242.ov.easynet.net [89.200.131.242]
4 8 ms 10 ms 9 ms lndgw2.arcor-ip.net [195.66.224.124]
5 8 ms 8 ms 8 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
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