Steady Power & System light but no Phone light.

[beki_moocow]

Hello,

After having issues with my phone I have been trying to sort it out for about a week. I registered my Sure Signal box yesterday (after finding out it hadn't been for over a year!) and this morning it worked perfectly; I had full signal and 3G. However a few hours later, this afternoon, I now have no signal in my home. Even without the Sure Signal box I would normally get about 3 bars of reception. 

I have the second model of Sure Signal. It looks like this at the moment (see photo attached). I have tried loads of the troubleshooting and have been in contact with vodafonehelp on twitter but I really need this solved. I have had no signal, par this morning, for about a week and it is really not fair when I am paying for a contract.

Thanking you in advance of a prompt and satisfactory solution,

-Rebekah

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[beki_moocow]

speed test results: PING 23ms, Download Speed 29.67 Mbps, Upload Speed 6.52 Mbps

ping test results: Ping 36ms, Jitter 6ms

external IP address: 86.129.186.76

The results of a traceroute. (I have a Mac and don't know how to do this)

Your Sure Signal serial number: 40111914913

Thankyou

[Retired-Dave]

Hi beki_moocow,

I can see your Sure Signal connected this morning. Has it started working today?

If not, whilst everything so far seems fine, we'll need that traceroute, so follow these steps:

 - Open Terminal (Applications, Utilities)
 - Type traceroute 212.183.133.177 and press Enter
 - Paste the output of this command into your reply.

Dave

[beki_moocow]

It seems to be working fully now again as I have full signal but the phone light on the Sure Signal doesn't seem to be lit (just looks like the light from behind the system light). I don't understand why it suddenly stopped working yesterday though; how do I know it won't happen again. I am moving up to Liverpool at the weekend - will it all need to be re-registered again?

Here is the traceroute:

traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub.home (192.168.1.254) 2.254 ms 2.218 ms 1.428 ms
2 217.32.145.2 (217.32.145.2) 13.964 ms 7.337 ms 7.891 ms
3 217.32.145.30 (217.32.145.30) 7.891 ms 7.322 ms 6.898 ms
4 213.120.181.190 (213.120.181.190) 16.553 ms 16.157 ms 15.504 ms
5 217.41.169.171 (217.41.169.171) 14.853 ms 14.429 ms 16.437 ms
6 217.41.169.109 (217.41.169.109) 13.715 ms 13.037 ms 12.996 ms
7 acc2-10gige-10-3-0.sf.21cn-ipp.bt.net (109.159.251.225) 14.994 ms
acc2-10gige-9-2-0.sf.21cn-ipp.bt.net (109.159.251.221) 13.669 ms
acc2-xe-0-2-1.sf.21cn-ipp.bt.net (109.159.251.213) 15.730 ms
8 core1-te-0-3-0-3.ilford.ukcore.bt.net (109.159.251.163) 27.755 ms
core2-te-0-13-0-13.ealing.ukcore.bt.net (109.159.251.175) 29.138 ms
core1-te0-4-0-2.ilford.ukcore.bt.net (109.159.251.129) 22.610 ms
9 peer1-xe3-1-0.telehouse.ukcore.bt.net (109.159.254.213) 22.262 ms 20.905 ms 24.155 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 27.128 ms 27.981 ms 27.145 ms
11 85.205.116.14 (85.205.116.14) 26.762 ms 30.370 ms 28.729 ms
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Many thanks

[Jenny]

Hi beki_moocow,

Thanks for getting back to us.

It could have been a number of things that cause it but I’m pleased to see this is now working again!

Once you’ve moved you’ll just need to update the postcode.

Thanks,

Jenny