Sure Signal 3 - power on, internet flashing for last 10days

[lbrg9]

Have had reasonable sure signal (VSS3) connectivity for months. About 10days ago it completly ceased to have any internet connectivity and as such none of our 3 vodafone mobiles work inside the house. SS is a necessity for them to work as our vodafone network coverage where we live is almost nil.

Have reset sure signal box upteen times,

checked ethernet connection good, lights underneath the SS - one solid, the other flashing

rebooted router (not a BT hub)

tried SS in another location in the house - no success.

good internet connection available to laptops etc in the house

contacted vodafone last week who advised its an ISP. ISP advised thats its vodafone.

Bottom line Im very annoyed and frustrated by the lack of answers. 

Please Help.

Speed test:  6.87Mbps Download/ 0.32 Mbps Upload

Ping test: 21ms 

External IP: 86.131.41.25

VSS3 Serial number: 40123623742

Traceroute Results:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  vigor.router (10.0.8.1)  5.231 ms  1.268 ms  2.558 ms

 2  217.47.212.186 (217.47.212.186)  9.523 ms  9.649 ms  9.265 ms

 3  217.47.212.193 (217.47.212.193)  9.185 ms  8.387 ms  9.192 ms

 4  213.1.69.30 (213.1.69.30)  12.931 ms  16.043 ms  12.839 ms

 5  31.55.164.103 (31.55.164.103)  13.586 ms  12.360 ms  13.528 ms

 6  31.55.164.221 (31.55.164.221)  12.696 ms  12.449 ms  12.016 ms

 7  31.55.164.109 (31.55.164.109)  13.489 ms  12.889 ms  12.848 ms

 8  acc2-10gige-0-0-0-4.bm.21cn-ipp.bt.net (109.159.248.194)  12.518 ms  12.385 ms  13.090 ms

 9  core1-te0-10-0-7.ilford.ukcore.bt.net (109.159.248.144)  17.278 ms

    core2-te0-3-0-3.ealing.ukcore.bt.net (109.159.248.150)  19.898 ms

    core2-te0-3-0-2.ealing.ukcore.bt.net (109.159.248.148)  18.083 ms

10  peer1-xe4-1-0.telehouse.ukcore.bt.net (213.121.193.152)  16.880 ms  16.988 ms  17.379 ms

11  lndgw2.arcor-ip.net (195.66.224.124)  18.672 ms  22.957 ms  21.530 ms

12  85.205.116.10 (85.205.116.10)  20.557 ms  27.340 ms  21.739 ms

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[Retired-Kay]

Hi Ibrg9, 

Your traceroute is fine but your upload speed needs to be at least 0.33Mbps to work. 

You've mentioned the light sequence but not which lights are lit/flashing. Are you seeing a solid power light and a flashing Internet light? If so this would suggest the Sure Signal is initialising but it shouldn't take this long. 

Can you deregister the Sure Signal for a few hours and then re-register? Whilst doing this I'd recommend speaking to your ISP regarding your upload speeds. 

Let me know how you get on, 

Kay

[lbrg9]

I have spoken to our ISP re the upload speed and they said for the last 3weeks it has always been at approx 0.32 (they have it recorded), so from a my perspective this isnt the problem as it failed completelty Sunday Sept 1.

As per the subject title, the internet light flashes very slowly then stops for awhile and then re-trys. This and the solid red power light are all that display. 

Anyway after being totally put off by the whole situation I pulled it out of the wall last night, power and ethernet, as I was sick of watching it hoping it may magically connect. I left it for a few hours and plugged it back in. Still didnt work after about 2hours, however this morning I woke to find my mobile had its 3G connection back.

I have no idea what caused it or what fixed it. And I suspect neither does Vodafone else you would have resolved my problem when I made contact last week. Regardless its working for now but my confidence in this continuing without further incident is not strong.