Sure Signal Box ver 1 - lights 1, 2 & 4 all on but no phone light when making calls

[helkev]

Hi

I have followed all of the steps in the troubleshooting guide but my sure signal box has not worked for a few days

Please help, I have no signal.

Connected to sky router 

Thank you

[helkev]

Please can you resync my sure signal box???

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-Phone-light-not-coming-on/m-p/146586...

thanks

[grolschuk]

Have you tried the full reset, but remove the network cable when you remove the power, and then not plug it back in for 20 minutes after reconnecting the power?

[helkev]

Yes I have 

thank you

[Retired-James]

Hi helkev,

If you’ve already tried the reset where you remove the Ethernet cable and it’s still not working, please let me know your serial number so we can check the registration for you.

James 

[helkev]

I tried the full reset again and still no different

Here is the serial number: 21224508131

thank you very much

[Jenny · Accepted solution]

Hi helkev,

I’ve checked your serial number and everything looks fine.

I’ve resynced this for you today so please let me know how you get on.

If you’re still having problems, please get back to us with the following: 

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[helkev]

All working now - thank you very much

[stewartbegg]

HI - I have this issue with my sure signal box - all the lights are on except the 3rd down with the mobile phone symbol.  Reading some of these other posts there seems to be a conflict with sky broadband which is what I use.  Can you please re-sync this box so it works please?

[stewartbegg]

Sorry I should have added the serial number 21229579079