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SPW999 · ‎25-02-2013

Hi There.

I have had VSS for a number of years, with little or no problems until yesterday.

When attempting to make calls from either of the 2 mobile phones registered, I now get a "Call Failed" error.

Incoming calls - OK - Texts incoming and outgoing - OK - Mobile Internet - OK - Emails Incoming and Outgoing - OK

In Line with your instructions I have tried a reset on the VSS - Still get "Call Failed" error.

PING TEST - Ping 39ms Jitter 2ms

SPEED TEST - Download - 6.53Mb/s Upload - 0.38Mb/s Ping - 50ms

Grade D (Slower than 75% of GB)

IP ADDRESS - 81.153.103.78 - British Telecommunications

VSS SERIAL Number - 21223457355

VSS TRACEROUTE -

C:\Users\Sean White>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 80 ms 99 ms 99 ms BThomehub.home [192.168.1.254]
2 24 ms 24 ms 25 ms 217.47.206.58
3 23 ms 24 ms 24 ms 217.47.206.161
4 30 ms 31 ms 32 ms 213.1.69.122
5 31 ms 30 ms 31 ms 217.41.169.231
6 32 ms 31 ms 31 ms 217.41.169.109
7 67 ms 30 ms 31 ms 109.159.251.243
8 36 ms 39 ms 39 ms core1-te-0-4-0-17.ilford.ukcore.bt.net [109.159.
251.53]
9 35 ms 39 ms 38 ms peer1-xe3-1-0.telehouse.ukcore.bt.net [109.159.2
54.213]
10 41 ms 38 ms 39 ms LNDGW2.arcor-ip.net [195.66.224.124]
11 39 ms 40 ms 39 ms 85.205.116.2
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

CAN YOU ASSIST PLEASE

Sorry but I posted this message as a reply in another message so it might be missed and not answered.

Sean

SPW999 · ‎08-03-2013

Hi everyone.

As I said in my previous post, it appears that Vodfone have corrected their electrical/mechanical failure which resulted in my receiving a Call Failed error, when using my mobile through the VSS system. I have been able to call out for the last 16 hours. Long may it continue!

For the information of others looking for a solution to a Call Failed error. What Vodafone, EVENTUALLY did (After many days and hours of replying to stock questions) was:-

Change my SAC from that which was generated by input of my postcode on registering my VSS.

(Though I must say that this was not an easy task - As the TECH guys on this forum cannot do it themselves, and have to email their IT collegues to do it for them, and therefore emails get lost and overlooked. The process is too say the least very haphazard !!)

Re-Syncronised my VSS unit.

After which I had to perform for the umpteenth time, a factory re-set on my VSS unit.

AND

Hey Presto it works again. For How Long ? Time Alone will only tell, as I have seen many posts in this forum, that after change of SAC and Re-Syncronisation everything worked BUT after a few days - It Fell Out Again

So I am now marking this problem as SOLVED.

Pity there is not also a button for:- SOLVED FOR THE TIME BEING !!!!!!

Thanks to all, and in the words of Arnold - "I'll Be Back" I very much hope not, but rest assured - "I Will be Back" and be an even more disgruntled angry contributor - If the system that cost me like many others a fair number of working hours, fails me again.

Good Luck to you all.

SPW999

View solution in original position

sansredi · ‎29-04-2013

Hi Paul

Please see results below:

speed test results - ping 29ms, download speed 54.87mbps, upload speed 2.78mbps

Ping test - Line Quality B*, Ping 47ms, Jitter 15ms

External IP Address - 82.25.24.91

Trace Route results:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 20 ms 23 ms 17 ms cpc5-cdif14-2-0-gw.5-1.cable.virginmedia.com [82
.25.24.1]
2 11 ms 19 ms 20 ms cdif-core-2a-ae6-646.network.virginmedia.net [62
.252.34.101]
3 14 ms 26 ms 23 ms brhm-bb-1b-ae1-0.network.virginmedia.net [62.253
.174.81]
4 23 ms 17 ms 27 ms brhm-bb-1c-ae7-0.network.virginmedia.net [62.253
.174.102]
5 26 ms 32 ms * tcl5-ic-2-ae0-0.network.virginmedia.net [212.250
.15.210]
6 20 ms 24 ms 22 ms LNDGW2.arcor-ip.net [195.66.224.124]
7 23 ms 22 ms 31 ms 85.205.116.14
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14

Sure signal serial no 40124136587

Please help

Thank You

Retired-Dave · ‎30-04-2013

Hi sansredi,

Thinks seem OK there, so we'll need to take a closer look. Click here to get us your details.

Dave

sansredi · ‎01-05-2013

Hi Guys

Sure signal started working from 30.04.013 and now I can make out going calls

Thanks for the team

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Sure Signal - Call Failed; error when making Outbound calls