Sure Signal V2 power light only

[lin15]

Can you please tell me whether there are any known issues at the moment with Sure Signal V2 boxes interfacing with PlusNet Thomson routers?  My box has had a steady power light on and despite several resets nothing changes (i.e. it doesn't flash at  all)  In the past when I have had this issue it was a fault which Vodafone rectified.  Please advise.  Thanks

[danschofield]

Mine has its lights flashing today and won't connect 😞

[Retired-Wayne]

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

[lin15]

Here are my results:

The issue you’re experiencing:

What light sequence you're seeing:

Red (power light) only

Your speed test results from here.

Ping 36 ms

Download 8.23

Upload 0.67 Your external IP address from here.

87.114.183.173

Your Sure Signal serial number:

40113181339

The results of a traceroute.

Tracing route to 212.183.133.177 over a maximum of 30 hops

1   94 ms   98 ms   99 ms dsldevice.lan [192.168.1.254]

2   29 ms   29 ms   29 ms lo0-central10.pcl-ag04.plus.net [195.166.128.185]

3   29 ms   29 ms   29 ms link-a-central10.pcl-gw01.plus.net [212.159.2.17

2]

4   29 ms   29 ms   31 ms xe-0-2-0.pcl-cr01.plus.net [212.159.0.204]

5   30 ms   29 ms   30 ms ae1.ptw-cr01.plus.net [195.166.129.0]

6   33 ms   30 ms   31 ms LDNGW1.arcor-ip.net [195.66.224.209]

7   32 ms   31 ms   30 ms 85.205.0.93

8     *       *       *     Request timed out.

9     *       *       *     Request timed out.

10     *       *       *     Request timed out.

11     *       *       *     Request timed out.

12     *       *       *     Request timed out.

13     *       *       *     Request timed out.

14     *       *       *     Request timed out.

15     *       *       *     Request timed out.

16     *       *       *     Request timed out.

17     *etc

[kinmuckreid]

I have a similar problem (power light only, despite several resets), but I understand my ISP has changed (wimax service in countyside), so perhaps the ISP is not yet whitelisted ?  Can you check things on your end please ? I have gone through all other steps in troubleshooting page and think the change in network provider must be the reason for the SS suddenly stopping.

My details are:

serial number 40123221315

ISP 91.185.183.66

Traceroute results as follows:

raceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  * * *

2  10.8.113.1 (10.8.113.1)  14.236 ms  10.626 ms  7.136 ms

3  10.8.7.249 (10.8.7.249)  9.904 ms  17.467 ms  10.135 ms

4  10.8.6.249 (10.8.6.249)  13.347 ms  20.781 ms  22.836 ms

5  10.8.0.249 (10.8.0.249)  16.087 ms  16.705 ms  25.767 ms

6  ptr65.highnet.com (91.185.183.65)  23.348 ms  16.380 ms  11.038 ms

7  ptr206.highnet.com (91.185.182.206)  36.833 ms  44.685 ms  26.683 ms

8  gi9-19.ccr01.man02.atlas.cogentco.com (149.14.36.53)  129.452 ms  214.216 ms  211.969 ms

9  te0-1-0-0.ccr21.man01.atlas.cogentco.com (154.54.75.86)  48.889 ms  30.876 ms  27.465 ms

10  be2492.ccr42.lon13.atlas.cogentco.com (154.54.39.125)  27.262 ms  37.311 ms  39.931 ms

11  be2178.ccr21.lon01.atlas.cogentco.com (130.117.50.205)  51.884 ms  40.764 ms  33.406 ms

12  ae14-xcr1.lns.cw.net (195.2.22.21)  32.943 ms  30.517 ms  35.388 ms

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * *

Thank you for your help.

[Retired-Beau]

@ lin15

I can see that there was a location change, so I’ve updated this for you.

This can take up to 24 hours but it’s usually not that long.

Please perform a reset after the 24 hour period:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in

Allow around one hour for the Sure Signal to come back online.

@kinmuckreid

Sure Signal doesn’t work with satellite broadband, WiMax, bonded lines, or secure firewalls.

[lin15]

Thanks for your response.  Here are my results.  Please let me know what the next stage is:

The issue you’re experiencing:

What light sequence you're seeing:

Red (power light) only

Your speed test results from here.

Ping 36 ms

Download 8.23

Upload 0.67 Your external IP address from here.

87.114.183.173

Your Sure Signal serial number:

40113181339

The results of a traceroute.

Tracing route to 212.183.133.177 over a maximum of 30 hops

1   94 ms   98 ms   99 ms dsldevice.lan [192.168.1.254]

2   29 ms   29 ms   29 ms lo0-central10.pcl-ag04.plus.net [195.166.128.185]

3   29 ms   29 ms   29 ms link-a-central10.pcl-gw01.plus.net [212.159.2.17

2]

4   29 ms   29 ms   31 ms xe-0-2-0.pcl-cr01.plus.net [212.159.0.204]

5   30 ms   29 ms   30 ms ae1.ptw-cr01.plus.net [195.166.129.0]

6   33 ms   30 ms   31 ms LDNGW1.arcor-ip.net [195.66.224.209]

7   32 ms   31 ms   30 ms 85.205.0.93

8     *       *       *     Request timed out.

9     *       *       *     Request timed out.

10     *       *       *     Request timed out.

11     *       *       *     Request timed out.

12     *       *       *     Request timed out.

13     *       *       *     Request timed out.

14     *       *       *     Request timed out.

15     *       *       *     Request timed out.

16     *       *       *     Request timed out.

17     *etc

[kinmuckreid]

It's worked fine for three years on the setup - all that changed is the provider (backbone ?)!moved from being cable and wireless to Highnet Ltd and so there is a new IP address the Ss has to navigate around. Do you mind checking the traceroute I sent in ny above post and seeing if my ISP is on the whitelist ? It stopped working the day our service was switched from C&W to Highnet and I don't believe in coincidences. I had to go through this same processs in 2012. Thank you.

[Retired-Beau]

@kinmuckreid

As stated on our website, the Sure Signal is not compatable with WiMax.

I've checked your ISP and it wasn't on the whitelist.

I've requested it too be added and this can be between 3 to 5 working days.

[lin15]

Beau. There has definitely been no location change. One thing that did occur was a power outage last Wednesday. It has now been 24 hours since you reset at your end and having performed the reset you mentioned at my end the device is still not working. Please tell me the next step as I am frustrated that I have been unable to use my phone at home for a week now. Thank you