Sure Signal V3: Flashing Red light Power, Stable Orange User light and phone light no internet light

[draig26]

Hi there,

My VSS v3 stopped working the other day. I have virgin with the superhub 2 and it has been working up until then. I have scoured this forum and completed all the advice, regarding ip sec pass through enabling, MTU set to 1500 port forwarding, reserving ip address and still it won't work. I have started, restarted it, done hard restarts the lot.

Ping is 34ms (Jitter 2ms)

Download 62.28

Upload 3.06

external ip is 77.102.30.74

Trace route is

traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 routerlogin.net (192.168.0.1) 1.126 ms 0.590 ms 1.012 ms
2 cpc10-dals18-2-0-gw.hari.cable.virginmedia.com (77.102.28.1) 10.982 ms 9.012 ms 11.835 ms
3 hari-core-2b-ae4-725.network.virginmedia.net (81.96.17.241) 11.655 ms 15.500 ms 8.201 ms
4 popl-bb-1b-ae8-0.network.virginmedia.net (81.96.16.205) 7.524 ms 11.076 ms 8.662 ms
5 nrth-bb-1b-et-710-0.network.virginmedia.net (62.253.175.57) 10.611 ms
nrth-bb-1b-et-700-0.network.virginmedia.net (62.253.175.53) 39.317 ms 13.044 ms
6 tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18) 18.728 ms 12.199 ms 11.238 ms
7 ldngw1.arcor-ip.net (195.66.224.209) 13.939 ms 34.759 ms 13.369 ms
8 85.205.116.14 (85.205.116.14) 16.248 ms 15.132 ms 17.073 ms
9 * *

Can you please help this is driving me mad and I have no phone signal. My serial number is 40132122587

Andrew

[Retired-Kay · Accepted solution]

Hi draig26, 

Your traceroute is fine. 

I've checked your serial number and it's showing it's failed to validate the members. Can you deregister the Sure Signal and then re-register after a couple of hours? 

Let us know how you get on. 

Kay

[pmplace]

Hi... 

MY Sure Signal has stopped working - it has a flashing red light and stable orange lights but isn't connecting. Nothing else has changed in my set up (same router etc) so not sure what is happening. I had the SS de-registered due to some other issues and have tried to re-register it but to no avail. IT was working fine (unregistered for a month or so (as I forgot to re-register) but not so anymore. (Removed for security). I would really appreciate help as I have no signal at home now.

Thank you

[Retired-Laura]

Hi @pmplace 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura