Sure Signal V3: Flashing Red light, stable Orange User light

[JeremyS]

SureSignal V3 shows flashing red light and 2 stable orange lights.  Have tried factory reset (hold reset button for 20 secs) without success. Serial No. 43152109047.  Help please?

[Retired-EricChe]

@JeremyS

Thanks for getting in touch with us.

So that we can find the best possible resolution for your issue, please could you provide us with the following details;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[JeremyS]

Hi,

Speed 6.07 Mb/S

Ping 26 ms

IP address 92.30.77.198

Serial No. 43152109047

Trace results:

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    19 ms    98 ms    97 ms  dsldevice.lan [192.168.1.254]

  2    23 ms    23 ms    23 ms  host-92-30-64-1.as13285.net [92.30.64.1]

  3    25 ms    23 ms    25 ms  host-78-151-234-113.as13285.net [78.151.234.113]

  4    24 ms    24 ms    24 ms  host-78-151-228-43.as13285.net [78.151.228.43]

  5    25 ms    27 ms    26 ms  78.144.11.255

  6    25 ms    25 ms    25 ms  host-78-144-12-238.as13285.net [78.144.12.238]

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[JeremyS]

Now sorted thanks.

[Rahim]

@JeremyS Fantastic news! 

Thanks for keeping us updated