Sure Signal is not working behind the sonicwall firewall

[praveencusat]

Hello,

I would really need some help from anyone of you to fix this. I have been trying to do everything i can with the help of this forum but no luck yet and dont know where to go.

I have one sure signal and its sitting behind the Dell Sonicwall firewall. i have done the NAT for the following ports 

• 8 – TCP/UDP                 
• 50 – TCP/UDP              
• 53 – TCP/UDP              
• 67 – UDP                                                                       
• 68 – UDP                                                          
• 123 – UDP                      
• 500 – UDP                     
• 1723 – TCP/UDP                   
• 4500 – UDP                     
• 33434 – 33445 – UDP  

and open the firewall for the following ips as well

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Here is the traceroute result from our internal network to one of the VSS ip:

C:\Documents and Settings\adam>tracert 212.183.133.181

Tracing route to 212.183.133.181 over a maximum of 30 hops

1 34 ms 34 ms 35 ms park-basinet-3.router.demon.net [195.173.73.196]

2 35 ms 35 ms 35 ms park-inside-4-g6-0-4-s669.router.demon.net [195.
173.73.241]
3 35 ms 35 ms 35 ms ge-2-0-6-xur1.lns.uk.cw.net [194.70.97.118]
4 35 ms 36 ms 36 ms xe-0-3-0-xur1.lns.cw.net [194.70.97.66]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * ^C
C:\Documents and Settings\adam>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 35 ms 34 ms 35 ms park-basinet-3.router.demon.net [195.173.73.196]

2 35 ms 34 ms 35 ms park-inside-4-g6-0-4-s669.router.demon.net [195.
173.73.241]
3 35 ms 35 ms 35 ms ge-2-0-5-xur1.lns.uk.cw.net [194.70.99.9]
4 35 ms 35 ms 35 ms xe-0-3-0-xur1.lns.cw.net [194.70.97.66]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * ^C
C:\Documents and Settings\adam>

I have done all this but its still not working. Could anyone please help me to solve this issue?

Kind Regards,

Praveen

[Ben_H]

Hi @praveencusat ,

I'm afraid it looks like the Firewall is preventing a connection.

Please confirm that you've allowed the Sure Signal to go through registration without the Firewall active. Registration should take no longer than six hours when connected. 

Thanks,

Ben

[praveencusat]

Hi Ben,

We have allowed all your ips in our firewall and done the port forwarding as well.

I have reset it again, but when I held the reset button down the lights didn’t all come on after a minute. I still removed it from the power holding the button down and then plugged it back in. One light came on after about 10 seconds.

[DaveCD]

@praveencusat 

It appears that there's an issue with the infrastructure that's preventing a connection.

Please can you confirm what type of connection it is such as a bonded lines connection, satellite connection or similar?

So we can test the life of the Sure Signal, please test this at a friend or family members (preferably with a different ISP).

It may be a security setting, although it's sending the ping, it's not allowing the echoes to be received.

DaveCD 

[praveencusat]

Hi Dave,

I couldnt test it with any other ISP yet.

But i have allowed all your ips 

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/28

• Ports and Protocols:

  • 8 – TCP/UDP                 (All routers)
  • 50 – TCP/UDP               (All routers)                                    
  • 123 – UDP                    (All routers)     
  • 500 – UDP                    (All routers)          
  • 4500 – UDP                   (All routers)    
• Is that all fine ? 

[praveencusat]

Hello,

Could anyone please help me with this ?

Kind Regards,

Praveen

[praveencusat]

Hi Dave,

Can you see the ping echos reached to VSS now ? 

We are using a DSL internet connection in our office . 

Kind Regards,

Praveen

[DaveCD]

@praveencusat 

I can see it's still not connecting.

So we can rule out a fault with the Sure Signal, please test it at another location.

DaveCD