Sure Signal - the saga continues!!!

[laurennareed]

After moving the office around, I finally managed to get my Sure Signal to power up.  But now I have another problem:-

Its a V1 box and the power and internet light were flashing constantly with lights 3 and 4 not lit.  I carried out a factory reset - hold reset button, uplug power and internet cables, wait 10 seconds, plug both power and internet back in, then let go of reset button.

The lights flashed through the sequence and after 1 hour I now have the power and internet light on solid.  I still have poor signal on my phone and the 'tick' light isn't on either.

I havent used the sure signal for a long time and only decided to re-use it when I got the iphone 5 and found the signal very poor.  Do you need to sync or ping it from your end or should I just give up and buy a brand new one?

Many thanks (again)

[laurennareed]

Actually, I've just thought, you will probably ask for the following info.

I.P.   94.172.224.140

Packet loss - Unable to test (blocked by Firewall)

Speed Test 189 ms

Ping 22 ms

Jitter 8ms

93.14 mbps download

7.03 mbps upload

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    19 ms     8 ms     8 ms  cpc1-know13-2-0-gw.know.cable.virginmedia.com [94.172.224.1]

  2    10 ms     8 ms     9 ms  know-geam-1b-ge240.network.virginmedia.net [81.97.115.93]

  3    14 ms    11 ms    11 ms  pres-core-2b-ae10-0.network.virginmedia.net [195.182.178.149]

  4    75 ms    25 ms    12 ms  manc-bb-1d-ae11-0.network.virginmedia.net [213.105.159.197]

  5    17 ms    14 ms    29 ms  brhm-bb-1c-ae9-0.network.virginmedia.net [62.253.174.129]

  6     *       19 ms    19 ms  tcl5-ic-2-ae0-0.network.virginmedia.net [212.250.15.210]

  7    36 ms    47 ms    35 ms  ldngw1.arcor-ip.net [195.66.224.209]

  8    34 ms    34 ms    33 ms  85.205.116.2

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

S/N 21228600041

Thanks

Laurenna

[Retired-Dave]

Hi laurennareed,

Everything looks fine there so I've done a resync. Can you give the Sure Signal another reset for me?

As it's been so long and you said you've moved it about a bit, I'd also just check online that the location you've got stored against it is still correct.

Also, as you mention your office and firewall, is this a company network or just a home office? If it's a company one and you still have issues you may need to check with your IT department that there's nothing in their set-up getting in the way.

Dave

[laurennareed]

Yay!

Houston, we have lift off!

Lights 1,2&4 lit and 3 when using phone.

Oh, and its a small home office!

Cheers