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My ISP Clannet (rural broadband) needs ip range 31.25.5.128/5 white listed so that my sure signal v3 can work. Thanks Ken

9 REPLIES 9

@Niyfl I've submitted a requested to get your IP range added to the whitelist.

If we need anything further, we'll be in touch to let you know.

Sorry Typo - IP Address range - 31.25.5.128/25

The ISP has contacted you on the forum also. As this is a rural community broadband provider, most customers are located in rural areas where coverage is patchy at best. The sure signal will provide us in the country with better communication as line speed at best is 256k!!! so please help us out... thanks

Ken

I can confirm 31.25.5.128/25 is already included in our whitelist.

If you're still experiencing difficulties connecting to our network, please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Hi Thanks,

Current Situation

VSS V3 Lights

1. Flashing

2. off

3. off

4. solid

I have rebooted the router and left 24hrs - following logs

Speed

Ping: 136ms

DL 4.12 Mbps

UL 3.71 Mbps

Ping

Ping 67ms

Jitter 10ms

Pack Loss 0%

Grade B

External IP

31.25.5.159

Traceroute

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1 192.168.11.1 (192.168.11.1) 1.343 ms 1.124 ms 0.931 ms

2 10.4.110.1 (10.4.110.1) 19.605 ms 21.796 ms 19.659 ms

3 31.25.5.129 (31.25.5.129) 34.531 ms 29.655 ms 85.054 ms

4 100.80.163.1 (100.80.163.1) 55.439 ms 32.303 ms 25.871 ms

5 HTML Removed (62.254.109.101) 32.560 ms 29.698 ms 27.490 ms

6 HTML Removed (62.254.109.98) 29.052 ms 42.369 ms 65.588 ms

7 HTML Removed (62.253.44.255) 45.434 ms 49.503 ms 39.937 ms

8 HTML Removed (213.104.242.25) 52.331 ms 36.575 ms 49.454 ms

9 * * *

10 * * *

11 HTML Removed (62.254.42.230) 63.092 ms 52.123 ms 52.638 ms

12 HTML Removed (62.252.224.238) 53.315 ms 46.965 ms 59.505 ms

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54 *traceroute: sendto: Can't assign requested address

traceroute: wrote 212.183.133.177 72 chars, ret=-1

*traceroute: sendto: Can't assign requested address

traceroute: wrote 212.183.133.177 72 chars, ret=-1

*

traceroute: sendto: Can't assign requested address

55 traceroute: wrote 212.183.133.177 72 chars, ret=-1

*traceroute: sendto: Can't assign requested address

traceroute: wrote 212.183.133.177 72 chars, ret=-1

*traceroute: sendto: Can't assign requested address

traceroute: wrote 212.183.133.177 72 chars, ret=-1

*

traceroute: sendto: Can't assign requested address

56 traceroute: wrote 212.183.133.177 72 chars, ret=-1

*traceroute: sendto: Can't assign requested address

traceroute: wrote 212.183.133.177 72 chars, ret=-1

*traceroute: sendto: Can't assign requested address

traceroute: wrote 212.183.133.177 72 chars, ret=-1

*

traceroute: sendto: Can't assign requested address

57 traceroute: wrote 212.183.133.177 72 chars, ret=-1

*traceroute: sendto: Can't assign requested address

traceroute: wrote 212.183.133.177 72 chars, ret=-1

*traceroute: sendto: Can't assign requested address

traceroute: wrote 212.183.133.177 72 chars, ret=-1

*

traceroute: sendto: Can't assign requested address

58 traceroute: wrote 212.183.133.177 72 chars, ret=-1

*traceroute: sendto: Can't assign requested address

traceroute: wrote 212.183.133.177 72 chars, ret=-1

*traceroute: sendto: Can't assign requested address

traceroute: wrote 212.183.133.177 72 chars, ret=-1

*

traceroute: sendto: Can't assign requested address

59 traceroute: wrote 212.183.133.177 72 chars, ret=-1

*traceroute: sendto: Can't assign requested address

traceroute: wrote 212.183.133.177 72 chars, ret=-1

*traceroute: sendto: Can't assign requested address

traceroute: wrote 212.183.133.177 72 chars, ret=-1

*

traceroute: sendto: Can't assign requested address

60 traceroute: wrote 212.183.133.177 72 chars, ret=-1

*traceroute: sendto: Can't assign requested address

traceroute: wrote 212.183.133.177 72 chars, ret=-1

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Sure Signal Serial Number

42152958866

@Niyfl I've checked your Sure Signal and can't see any abnormalites restricting the device from making a connection.

I've requested for the full IP range to be added to the whitelist, as '31.25.5.128' was the only IP checked on the last comment.

Sorry for any inconvenience caused.

We'll be in touch if we need anything further.

Thanks Rahim,

could you please let me know once this has been actioned and completed - i will then reboot my router and V3 to see if it connects. Thanks Ken

@Niyfl We've had confirmation that the full IP range are now present on the whitelist.

If you're still having trouble after the reset you've mentioned, please try performing a factory reset via the below:

Hold the reset button for 10 seconds to restore factory settings. This won’t affect the registered information on your online account, like numbers, location, etc. This can take between 20 minutes to 6 hours to complete.

Holding the reset for more than 15 seconds will switch off the device.
You’ll know the Sure Signal is working when the first light is solid red, the second and third solid white. The fourth light will be solid white when the Sure Signal is in use.

Please can you add this IP address 100.96.19.202 to the White List, I'm having issues with my Sure Signal showing Orange icons and flashing red. It used to work fine, then this happened. I've swappe it for a new Sure Signal and the same problem is on there.

Thanks

@Newuser2016 Please can you confirm the IP address provided as it doesn't appear to be valid. We'll then be able to request this for you.