Sure signal not recognising new sim for iPhone 5s

[Sarahc3980]

I just got an iPhone 5s which meant swapping to a new sim. I have the same number but sure signal isn't recognising my phone. So I have no signal at home which is frustrating. Please can you tell me how to resolve this situation. My sure signal serial number is 40120138082
Thanks

[Sarahc3980]

Please will somebody from Vodafone help because it's still not working!!!

[Retired-Wayne]

Hi Sarahc3980,

It should pick up the SIM change automatically, but as it hasn’t, simply remove the number from the Sure Signal and re-add it using your online account.

If it’s the main number, you’ll need to deregister the Sure Signal and re-register.

Thanks

Wayne