After having my SS3 replaced in July it all worked fine with my BT Infinity Hub3 bar the occasional need to reconnect, then on 16 December it stopped working just 13 days outside 12 months warrantee.
After long conversations with Vodafone techs it still is not working. They suggested taking it to the local Vodafone shop to see if it would work on their system. The shop does not even have a router, waste of time.
Originally i did not have portforwarding settings in router, adding them made no difference.
I have reset the router to factory defaults and reinstated my orignial setting less the protforwarding for the SS.
I have reset the SS several times, powered it off etc.
I have the red light on solid and the first light white but pulsating slowly, all other lights off.
using Speedtest.net:-
I have download speed in excess of 37MB, upload at least 7MB.
Ping 0ms
IP 86.155.106.242 on BT this is not static.
tracert response below:-
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Home>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 4 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 7 ms 7 ms 7 ms 217.41.216.13
5 8 ms 8 ms 8 ms 213.120.176.10
6 8 ms 8 ms 8 ms 217.41.168.67
7 8 ms 8 ms 8 ms 217.41.168.107
8 8 ms 8 ms 8 ms 109.159.249.68
9 9 ms 8 ms 8 ms core4-te-0-12-0-19.faraday.ukcore.bt.net [109.159.249.21]
10 9 ms 8 ms 8 ms peer1-xe8-1-1.telehouse.ukcore.bt.net [109.159.254.191]
11 11 ms 10 ms 12 ms lndgw2.arcor-ip.net [195.66.224.124]
12 11 ms 10 ms 10 ms 85.205.0.86
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Can you help please?
Thanks in anticipation
Malcolm
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