SureSignal Power Light on - Internet Light flashing

[jasonprint]

My Sure Signal has stopped working

Red Power Light is showing on, with the Internet light flashing for 40 seconds, then stops power light only on for approx 40 seconds then the flashing light cycle repeats

Earlier today I pressed the reset button for 10 seconds, but the same symptoms persist.

Serial number 40123615904 , showing as registered and active on the Dashboard.

There's a lot of similar posts regarding this issue Vodafone !

[Retired-Simon]

Hi jasonprint,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Simon