SureSignal V3 Not Working. Solid Red light, flashing Internet light

[leejordan]

Hi,

My SureSignal V3 has not been working for several days. It has a solid red power light and a flashing Internet light.

Here are my details...

Speedtest results http://www.speedtest.net/my-result/3438018821

Pingtest results http://www.pingtest.net/result/95978661.png

External IP address is 86.3.85.116

Sure Signal serial number 40131133114

Traceroute..

root@ddwrt:~# traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 38 byte packets
 1  cpc24-hers4-2-0-gw.6-3.cable.virginm.net (86.3.85.1)  6.292 ms  11.225 ms  18.630 ms
 2  hers-core-1b-ae1-1673.network.virginmedia.net (80.3.33.193)  7.039 ms  7.920 ms  7.746 ms
 3  popl-bb-1c-ae8-0.network.virginmedia.net (62.253.174.213)  9.304 ms  9.995 ms  6.001 ms
 4  xe-1-0-0-xcr1.lsw.cw.net (166.63.211.129)  13.127 ms  12.122 ms  12.426 ms
 5  ae12-xcr1.lns.cw.net (195.2.28.26)  14.679 ms  21.327 ms  35.512 ms
 6  *  *  *
 7  *  *  *
 8  *  *  *
 9  *  *  *
10  *  *  *
11  *  *  *
12  *  *  *
13  *  *  *
14  *  *  *
15  *  *  *
16  *  *  *
17  *  *  *
18  *  *  *
19  *  *  *
20  *  *  *
21  *  *  *
22  *  *  *
23  *  *  *
24  *  *  *
25  *  *  *
26  *  *  *
27  *  *  *
28  *  *  *
29  *  *  *
30  *  *  *
root@ddwrt:~#

Thanks

Lee

[leejordan]

Hi,

It has just started working!

Did anyone change anything?

Thanks

Lee

[DaveCD · Accepted solution]

Hi leejordan

I've checked the serial number and can see that you're on the latest software.

The light sequence indicates that the Sure Signal is initialising and would require roughly six hours to complete.

I'm pleased to see it's back up and running, let me know if you need any further help.

DaveCD

[CraigQuinn42]

Mine's doing the same.....

Been like this for days!!!!

Please Help

[Retired-Ian_]

Hi CraigQuinn42,

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Ian

[rcmjackson]

My VSS3 was delivering a great signal earlier today. Suddenly there is no service displayed on my Iphone. The red light and first two white lits are lit and not flashing. I've tried a reset but nothing. What next?

[Retired-Wayne]

Hi @rcmjackson and welcome to the eForum,

Are you still having trouble with this?

If so, can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks,

Wayne

[rcmjackson]

Hi Wayne,

SureSignal started woking of its own accord without further intervention. I think there is an issue at Vodafone as today SureSignal suddenly stopped working for a period of time but resumed operation without my doing anything! My broadband has been fine throughout and provided a normal service for other work.

Regards

[Badboybeddoe]

Hi - I'm not at all tech savvy but I've got the same problem as above.

Speedtest - D/L 44.24. U/L 3.08

Ping - 20ms. Jitter 1m

IP address - 82.13.66.35

Serial Number for Sure Signal 40124128352

Tracetest - 

Tracing route to
over a maximum o

1 7 ms
2 11 ms
2.255.161.201]
3 *
4 *
5 *
6 *
7 35 ms
8 31 ms
9 *
10 *
11 *
12 *
13 *
14 *
15 *
16 *
17 *
18 *
19 *
20 *
21 *
22 *
23 *
24 *
25 *
26 *
27 *
28 *
29 *
30 *

Trace complete.

If you can give me any help it would be appreciated

[DaveCD]

@Badboybeddoe 

Please can you let us know what lights your seeing and what router you're using.

The traceroute fails early on so the first thing to try is a new Ethernet cable and ensure the following ports are open (your internet service provider can assist with this):

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

• Unplug the ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

DaveCD