SureSignal is Suspended, how can I un-suspend?

[WillRodbard]

Hi

My Vodafone Suresignal (v3) box has been suspended, which is strange as the activation text message only came through on the 15th Decmber 2104. I followed the link included in the txt but there is no information that tells me how to un-suspend. I tried to manage the deivce via the MyVodafone portal, but despite being listed I am unable to manage it or re add it.

I have a solid red power light, a flashing Internet light but no other lights on the SS box.

As per other post, plese see below for requested troubleshooting info:

Speedtest results:

Ping: 30ms

Download Speed: 36.32mbps

Upload Speed: 6.74mbps

Pingtest results:

Packet Loss: No Java, so no report

Ping: 41ms

Jitter: 31ms

Grade B*

IP Address:

81.157.195.109

Suresignal Serial Number:

40131154227

Traceroute Results:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  bthomehub.home (192.168.0.1)  1.798 ms  2.122 ms  1.426 ms
 2  217.32.147.97 (217.32.147.97)  8.390 ms  8.526 ms  8.609 ms
 3  217.32.147.142 (217.32.147.142)  34.608 ms  10.959 ms  11.308 ms
 4  212.140.206.82 (212.140.206.82)  13.853 ms  16.092 ms  25.377 ms
 5  217.41.169.201 (217.41.169.201)  12.891 ms  12.818 ms  13.048 ms
 6  217.41.169.109 (217.41.169.109)  13.085 ms  16.133 ms  12.462 ms
 7  acc2-xe-0-2-1.sf.21cn-ipp.bt.net (109.159.251.213)  11.923 ms
    acc2-10gige-10-3-0.sf.21cn-ipp.bt.net (109.159.251.225)  12.192 ms
    acc2-xe-10-2-0.sf.21cn-ipp.bt.net (109.159.251.197)  12.231 ms
 8  core2-te0-0-0-7.ealing.ukcore.bt.net (109.159.251.35)  38.982 ms
    core2-te-0-13-0-13.ealing.ukcore.bt.net (109.159.251.175)  22.911 ms
    core1-te0-2-4-0.ilford.ukcore.bt.net (109.159.251.141)  25.416 ms
 9  core2-pos7-0.bletchley.ukcore.bt.net (194.72.31.149)  20.036 ms  20.143 ms  22.667 ms
10  lndgw2.arcor-ip.net (195.66.224.124)  22.992 ms  63.108 ms  77.058 ms
11  85.205.0.86 (85.205.0.86)  20.621 ms  38.388 ms  18.941 ms
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Thanks

Will

[WillRodbard]

Restarted it, and did a reset (held down reset button for 30 seconds)

Now I have the "Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)" problem.

I have added my issue to the following blog as it states to do so, plus I also called 191 and spoke to Nicola who told me she had re-registered the SS, and to just restart it and everything would be fine, unfortunately it isn't and I still have the above symptoms, and according to the post below, "This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network"

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-3-VSS-Lights-Power-flashing-Internet-off...

Please can someone help me out

Cheers

Will

[WillRodbard]

Hi

My Vodafone Suresignal (v3) box has been suspended, which is strange as the activation text message only came through on the 15th Decmber 2104. I followed the link included in the txt but there is no information that tells me how to un-suspend. I tried to manage the deivce via the MyVodafone portal, but despite being listed I am unable to manage it or re add it.

I have a solid red power light, a flashing Internet light but no other lights on the SS box.

As per other post, plese see below for requested troubleshooting info:

Speedtest results:

Ping: 30ms

Download Speed: 36.32mbps

Upload Speed: 6.74mbps

Pingtest results:

Packet Loss: No Java, so no report

Ping: 41ms

Jitter: 31ms

Grade B*

IP Address:

81.157.195.109

Suresignal Serial Number:

40131154227

Traceroute Results:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  bthomehub.home (192.168.0.1)  1.798 ms  2.122 ms  1.426 ms
 2  217.32.147.97 (217.32.147.97)  8.390 ms  8.526 ms  8.609 ms
 3  217.32.147.142 (217.32.147.142)  34.608 ms  10.959 ms  11.308 ms
 4  212.140.206.82 (212.140.206.82)  13.853 ms  16.092 ms  25.377 ms
 5  217.41.169.201 (217.41.169.201)  12.891 ms  12.818 ms  13.048 ms
 6  217.41.169.109 (217.41.169.109)  13.085 ms  16.133 ms  12.462 ms
 7  acc2-xe-0-2-1.sf.21cn-ipp.bt.net (109.159.251.213)  11.923 ms
    acc2-10gige-10-3-0.sf.21cn-ipp.bt.net (109.159.251.225)  12.192 ms
    acc2-xe-10-2-0.sf.21cn-ipp.bt.net (109.159.251.197)  12.231 ms
 8  core2-te0-0-0-7.ealing.ukcore.bt.net (109.159.251.35)  38.982 ms
    core2-te-0-13-0-13.ealing.ukcore.bt.net (109.159.251.175)  22.911 ms
    core1-te0-2-4-0.ilford.ukcore.bt.net (109.159.251.141)  25.416 ms
 9  core2-pos7-0.bletchley.ukcore.bt.net (194.72.31.149)  20.036 ms  20.143 ms  22.667 ms
10  lndgw2.arcor-ip.net (195.66.224.124)  22.992 ms  63.108 ms  77.058 ms
11  85.205.0.86 (85.205.0.86)  20.621 ms  38.388 ms  18.941 ms
12  * * *
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Thanks

Will

[DaveCD]

@WillRodbard 

We can take a look at this for you, contact our Live help team.

If they're not there straight away, sit tight and an advisor will be with you as soon as they're available.

DaveCD