I had a problem that lasted two years with my Vodafone PAYG account. Here is the link:
http://forum.vodafone.co.uk/t5/Pay-as-you-go-services/Technical-problem-on-my-account-I-am-in-despai...
As part of your attempts to solve that problem, some of my records were cleared by Vodafone. I now discovered that my SureSignal isn't working. On checking the account online, I found I no longer had a SureSignal registered! I registered it again two days ago, and added a second phone, and that all worked as it should in the system.
But it doesn't work, the phones don't see it and only the top light is on. . So I looked at the trobleshooting guide. I have the first model, version 1, the white box with a black base. The symptom is that only the top light is on, and it is continuous.
I then followed the guide. I checked the cable and the lights by the cable. I rebooted the router - a BT Home Hub. I rebooted the SureSignal. I checked the DHCP was working correctly and it is, after the reboot it assigned 192.168.1.64 to its MAC address. I have a superb internet connection, about 10Mb connection speed. It never goes wrong. (Standard BT contract).
The reset procedure described does not work:
Perform a reset of the Sure Signal:
-Hold in the reset button until all lights go solid
-Pull the power lead out with the reset button still pushed in
-Continue to hold down the reset button and reconnect the power lead
-Wait for all lights to come on and then release the reset button
Holding in the reset button even for a long time makes no difference to the lights at all.
Sometimes the box starts flashing different lights, in a sequence like this:
123
2
13
and sometimes other complex sequences including 4.
Then it goes back to just the first light again, steady.
I also double checked the serial number I entered online. It is:
21230680940
It is now nearly two days since I set it up and it still doesn't work, so I have run out of ideas.
Is it possible that it is still associated in your system with my previous registration, on the same account, which you deleted? If so I don't see how it can be made to work without your help.
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