My suresignal 3 repeatedly stops working. I have had a new device but that has not helped. I have upgraded my internet connection to fiber, still stops working. It does connect for a time but loses it normaly in the middle of a call. I work from home and need this to work reliably. I am currently waiting for a reset (about the 5th one) to complete but thought I would post my stats and have a VF techie take a look in case there is something wrong with my configuration. I am using Sky for internet connection and that works fine for everything else including VPN connections to my office systems.
Speed test
Ping 18ms
Download 30.49 Mbps
Upload 8.75 Mbps
Pingtest
Line quality A
MOS 4.4
Ping 11ms
Jitter 1ms
IP Address 151.229.163.205
IP V6 ::ffff:97e5:a3cd
C:\Users\Tony>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 4 ms 3 ms 4 ms SkyRouter.Home [192.168.0.1]
2 * * 16 ms 97e72002.skybroadband.com [151.231.32.2]
3 21 ms 14 ms 15 ms 02780988.bb.sky.com [2.120.9.136]
4 17 ms 11 ms 11 ms ae99.edge3.London2.Level3.net [212.187.201.57]
5 16 ms 11 ms 11 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]
6 13 ms 11 ms 11 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
7 11 ms 11 ms 12 ms ae-43-43.ebr1.London1.Level3.net [4.69.167.26]
8 11 ms 18 ms 10 ms ae-59-114.csw1.London1.Level3.net [4.69.153.126]
9 11 ms 11 ms 11 ms ae-120-3506.edge4.London1.Level3.net [4.69.166.5
10 32 ms 30 ms 31 ms 195.50.122.66
11 31 ms 28 ms 27 ms 85.205.116.6
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Pingtrace
Tracing route to 212.183.133.181 over a maximum of 30 hops
0 Snowdon.Home [192.168.0.11]
1 SkyRouter.Home [192.168.0.1]
2 97e72002.skybroadband.com [151.231.32.2]
3 02780988.bb.sky.com [2.120.9.136]
4 ae99.edge3.London2.Level3.net [212.187.201.57]
5 ae-0-11.edge4.London2.Level3.net [4.69.200.126]
6 ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
7 ae-42-42.ebr1.London1.Level3.net [4.69.167.22]
8 ae-56-111.csw1.London1.Level3.net [4.69.153.114]
9 ae-119-3505.edge4.London1.Level3.net [4.69.166.1]
10 195.50.122.66
11 85.205.116.10
12 * * *
Computing statistics for 275 seconds...
Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Snowdon.Home [192.168.0.11] 1/ 100 = 1% |
1 3ms 2/ 100 = 2% 1/ 100 = 1% SkyRouter.Home [192.168.0.1] 0/ 100 = 0%
2 10ms 2/ 100 = 2% 1/ 100 = 1% 97e72002.skybroadband.com [151.231.32.2] 0/ 100 = 0%
3 --- 100/ 100 =100% 99/ 100 = 99% 02780988.bb.sky.com [2.120.9.136] 0/ 100 = 0%
4 14ms 1/ 100 = 1% 0/ 100 = 0% ae99.edge3.London2.Level3.net [212.187.201.57] 0/ 100 = 0%
5 12ms 1/ 100 = 1% 0/ 100 = 0% ae-0-11.edge4.London2.Level3.net [4.69.200.126] 0/ 100 = 0%
6 12ms 1/ 100 = 1% 0/ 100 = 0% ae-3-3.ebr1.London1.Level3.net [4.69.141.189] 0/ 100 = 0%
7 17ms 2/ 100 = 2% 1/ 100 = 1% ae-42-42.ebr1.London1.Level3.net [4.69.167.22] 0/ 100 = 0%
8 13ms 1/ 100 = 1% 0/ 100 = 0% ae-56-111.csw1.London1.Level3.net [4.69.153.114] 0/ 100 = 0%
9 14ms 1/ 100 = 1% 0/ 100 = 0% ae-119-3505.edge4.London1.Level3.net [4.69.166.1] 0/ 100 = 0% |
10 33ms 1/ 100 = 1% 0/ 100 = 0% 195.50.122.66 1/ 100 = 1% |
11 41ms 2/ 100 = 2% 0/ 100 = 0% 85.205.116.10
Router Status
Systems Details ManufacturerModelFirmware Version
Modem Modem Status
| Connected |
| DownStream Connection Speed | 40000 |
| UpStream Connection Speed | 9996 |
Broadband PortIP AddressNetwork TypeIP Subnet MaskGateway IP AddressDomain Name Server
| 151.229.163.205 |
| MER |
| 255.255.224.0 |
| 151.229.160.1 |
| 90.207.238.97, 90.207.238.99 |
Please help top get this working as it is becoming embarassing trying to explain that Vodafone does not work.
