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02-09-2014 03:11 PM
Hi there,
Please help to force a resync of the suresignal V2 we got. Both lights are flashing and already tried reset no luck.
Internet speed is fine around 8Mb and the device has worked before.
NAT is not the problem as it has been tested working with a V1, V2 and V3 on the same router via both ADSL or VDSL. Portforward has never been needed as IPSEC VPN pass-through.
Please try to resync!
Serial number 40120922964
Traceroute below:
C:\Documents and Settings\labtest-dell>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.2.254]
2 28 ms 28 ms 27 ms lns14.the.dsl.enta.net [188.39.0.14]
3 28 ms 28 ms 28 ms gi1-4.the.dist.dsl.enta.net [188.39.0.13]
4 27 ms 28 ms 27 ms te2-2.telehouse-east3.dsl.enta.net [78.33.141.81
]
5 28 ms 27 ms 28 ms te5-6.telehouse-east2.core.enta.net [62.249.192.
125]
6 28 ms 28 ms 27 ms te4-4.telehouse-east.core.enta.net [188.39.127.7
5]
7 32 ms 31 ms 31 ms lndgw2.arcor-ip.net [195.66.224.124]
8 29 ms 34 ms 29 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 *
02-09-2014 07:42 PM
Hi dsldsl999,
I've completed a resync of your Sure Signal.
To complete the process, please follow the steps below:
Thanks,
Matt B
03-09-2014 11:06 AM
Hi,
Done the reset again, are the lights on the V2 supposed to be flashing constantly again? I have turned off the firewall completely just to elimimnate the NAT issue for the time being.
can you please check if our WAN IPs are on your whitelist?
93.89.128.218
78.33.98.233
109.224.175.97
We also have a V1 that used to work until yesterday until we moved it. Same network setup and now even if we moved it back still only power light flashing and the @ light not flashing. S/N for that one is 21229783762
04-09-2014 02:28 PM
05-09-2014 01:49 PM
Hi,
Just a few more questions:
Our two suresignal has always be setup and working ok with
1) V1 connected to our main router though the main WAN IP: 93.89.128.218.
2) V2 connected to the same network but we use 1 to 1 NAT to map a seperate WAN IP to it 93.89.128.219.
There has been no changes to our network at all and the current situation even after the resync is that both V! and V2 sure signal cannot work on our network but if I connect the V1 to a different line then it will work. V2 we have not check yet but will check next. I can see IKE (UDP 4500 traffic) between your server WAN IP to our WAN IP but it just doesn't connect. The V1 @ light don't even turn on so cannot detect interent I guess?
07-09-2014 12:52 PM - edited 07-09-2014 12:53 PM
Hi dsldsl999,
There can sometimes be updates carried out by your internet service provider (ISP) behind the scenes, which affect this.
I’ve updated your address details again to make sure this is correct.
Please reset both Sure Signals as follows:
Thanks,
Jenny