Suresignal stopped working on Virginmedia

[ACBealing]

Can you look at my Suresignal 1 please. Serial 21224324067  Not connecting but unit seems alive presently lights 1 and 2 lit..  Done a factory reset.  Speedtest results app 55mb down 3mb up. Ip address from the link 80.7.47.45   Pingtest result B* ping 24ms jitter 1ms 

traceroute results below, don't look good to me.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

F:\Users\Andrew>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 11 ms 10 ms 10 ms sotn-core-2a-xe-817-0.network.virginmedia.net [8
6.22.184.85]
4 19 ms 13 ms 13 ms popl-bb-1c-ae14-0.network.virginmedia.net [62.25
3.175.30]
5 * * * Request timed out.
6 17 ms 15 ms 30 ms nrth-bb-1b-ae1-0.network.virginmedia.net [62.254
.42.218]
7 18 ms 18 ms 17 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
8 22 ms 19 ms 40 ms ldngw1.arcor-ip.net [195.66.224.209]
9 19 ms 18 ms 19 ms 85.205.0.93
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

F:\Users\Andrew>^A

F:\Users\Andrew>

Does this indicate an ISP issue?

Thanks

Andrew Bealing

[ACBealing]

Thanks Mike, I'll try that.

Andrew

[ACBealing]

Mike

The new power supply unit arrived tonight and the Suresignal connected within a few minutes.

Thanks for the response, which coincided with realising that it had been connecting albeit briefly so your diagnosis rang true.

Andrew

[cineriv]

Hi Andrew,

That's great to hear!  Thank you for letting me know. :smileyhappy:

Regards,

Mike.

[ACBealing]

Suresignal now reconnected, thanks to Mike for suggesting a failing power supply unit.  You may wish to note this for future such instances!

Please now send my unit the update mentioned previously.

Thanks

Andrew

[ACBealing]

Friend where the box now is says hes had an odd text from Vodafone saying he can now use the box. His is probably one of the registered numbers. Can you see it from your end and resend the update?