Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Trouble unlocking Iphone

JoanW
2: Seeker
2: Seeker

‎13-02-2017 11:01 AM

I've selling and Iphone 4 and an Iphone 5 - I got a code for the 4 easily but have been trying without success to have the other one unlocked. I've filled in the form, spoken to 3 people, been asked to send email to the resolution team which just keeps bouncing back.  Help please 
Joan

0 Thanks
1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

‎13-02-2017 11:40 AM

Hi

 

Just to clarify an iPhone does not unlock via a code but by Vodafone asking Apple to unlock it and then apple can take a couple if weeks sometimes to complete the unlock. Inserting an active non Vodafone sim card and hooking up to iTunes is the process to complete the unlock but first Vodafone need to accept your request. 

 

So

 

Did Vodafone supply the iPhone directly or was it from an independent. 

 

Has it ever been replaced by Apple or an insurance company ?

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.