Unable to add new users to Suresignal

[Hartnetman]

I have tried repeatedly today to add a new user to a registred Suresignal but it fails every time. After entering the users details, clicking submit and then confirm a stream of garbage\code is returned.

I'm using IE9 on a Windows 7 Pro computer thats fully updated and patched.

I've flushed the browser cache, histroy, cookies etc. closed and reopened IE and even rebooted the computer, same issue though.

Has anyone else experienced this issue and been able to add new users?

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[dutchginger]

Moderator,

For me the problem is simply registering a user on the site. I keep getting error messages that the log in/registration link is in a continuous loop. Sometimes it doesn't even gove me an error message but just sends me back to the log in page time and again

[Hartnetman]

Dutchginger I just tried again and was able to add a new user.

Matt - why post all that about troubleshooting the SS when it was the web portal that I reportged an issue with? It really didn't help and just added to my frustration.

[dutchginger]

Sadly i can nt eve  log ion now.. keep getting an arror message that this page is on a continuous redirect loop. Will try tomorrow.

Moderator, i noted another trail wrt pm-in gpeople having problems registering. Why not pm me to help me resolve 9if and when i manage to get around this redirect loop. Think your site is up the youknowwhat perhaps;-)

[Jenny]

Hi Hartnetman,

I’m pleased to see that you’ve now been able to add a new user

dutchginger, as your post was a few days ago, can you let me know if this is resolved?

If not, please try the following:

-Clear cache and cookies

-Try accessing in another browser

Let me know how you get on

Jenny

[dutchginger]

Ditto. I know they've been working on the website, so hoping it's just a glitch as they are moving stuff around. Annoying though, so a note from an administrator that they know of the issue and are resolviong would be great!