Unable to get connected for the first time

[asnail99]

Had a new line installed by BT openreach on the day of activation (22nd March)

Plugged vodafone router in, its failing to get an ip address.

spoken to 5 different agents over the weekend, 

Routers has had a hardreset / factory default 5 times.

same issue.

Routers goes through "training" and errors with No IP address.

So it looks like the router is not being able to authenticate onto the network.

Looking in the event logs of the router - it thinks its 2016 not 2018.

You cannot connect to the router with the iphone App unless you change the date to 2016 on the iphone.

Getting no where with the "agents" on the webchat... all just go through the same steps and tell me to wait 30 min and it will be connected!

Vodafone customer service is shocking

[TJ]

Did you complete the form in the private message we sent out @asnail99? If so, please provide us with the reference number we'll have sent you via email - it'll look something like this [#1234567] so we can chase this up for you. 

We're unable to access your account directly via the forum, but we'll be happy to check once we've been through security via email correspondence 🙂