I recently tried to upgrade to a new plan and phone (HTC M9), from the start it has been a complete disaster! After 12 or 13 lengthy phone calls and several chat sessions i now have a new phone with no working sim, an incorrect price plan, a bill which now has extra charges - on a phone i can't use and to top it off an account that doesn't exist! This has went on for almost a month and still no one from Vodafone who can fix it! I have been promised by several staff that i would be contacted back once it had been resolved but that hasn't happened and when i tried to cancel today i was told i couldn't because that department was on holiday (all the other departments seemed to be working as i was passed around at least 6 or 7 times)!!! If vodafone think they can charge me on next bill then they can think again, direct debit will be cancelled and will be going through other means to get contract cancelled because it works both way VODAFONE!!! I have given them enough chances to fix issues and have been patient up till now.
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