Hi. The following is from Vodafone's online help centre. You can contact Vodafone to arrange any next steps.
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If you bought online or by phone
If you bought a phone, device or accessory from our website or over the phone and you're not happy - send it back for a full refund.
If you're a personal customer, you have the right to cancel your order and return your product no later than 14 calendar days after the day you receive your products or services, or welcome letter or email - whichever is later. This applies to all products, except digital items and unsealed software such as music and games which have been unsealed, downloaded or used. Unfortunately you can’t take it back to one of our stores. Get in touch to arrange collection.
We’ll send you a pre-paid envelope, which will arrive in 2-5 days (this wait won’t affect your 14-day return period as you've already let us know).
Put everything that came with your order into the envelope and take it to a Post Office. Once it’s arrived with us we'll give you a refund and, if necessary, close any accounts.
If you bought in-store
You can take it back to that store for a refund within 14 calendar days from when you took the product home.
If you bought in-store and your order was out-of-stock or a pre-order – or if you arranged for it to be delivered to your home – then get in touch.
If you bought anywhere else
If you bought one of our products from another company like Phones4U or Carphone Warehouse, you’ll have to go back to the store you bought it from to find out what to do.
Vodafone customer since 2004. Attempting to help where I can on the Community
